Senior UX Researcher — Remote, AI-Driven Strategy

betterup; Arlington (NY); On-site; USD 136,450 - 231,650; Full time

Benefits offered by this job

Coaching for you and a friend/family

Competitive compensation

Medical, dental and vision insurance

Flexible paid time off

Development stipend

Company breaks

Job summary

BetterUp is seeking a Principal UX Researcher to lead the Product Design research agenda and mentor teams across the organization. You will define methodologies, governance, and strategic frameworks to ensure insights drive product decisions at all levels.

You'll partner with Product, PMM, and Lab Behavioral Insights to connect research to business outcomes, influence roadmaps, and scale AI-enabled research practices.

Qualifications

• 12+ years of experience in UX research, design research, or a closely related field, with 6+ years operating at a senior or staff level of scope and impact
• Deep expertise across the full spectrum of research methodologies—qualitative and quantitative, generative and evaluative, behavioral and attitudinal
• Demonstrated track record of leading research that directly shaped product strategy and business outcomes at an organizational level
• Experience defining and scaling a research practice, including establishing processes, tooling, governance, and research operations
• Exceptional ability to synthesize complex data from multiple sources into clear, compelling narratives that drive executive-level decision-making
• Strong cross-functional partnership skills, with experience influencing Product, Engineering, Marketing, and Data Science stakeholders
• Experience mentoring and developing researchers at various career stages
• Excellent communication and storytelling skills—you make research accessible, memorable, and actionable for any audience

Responsibilities

• Define and evolve BetterUp’s UX research practice: establish research methodologies, quality standards, tooling, and governance frameworks that scale across the product organization
• Drive strategic research that informs company-level product strategy, partnering directly with the VP of Design, Product leadership, and the executive team to identify high-leverage opportunities
• Lead foundational and generative research programs that uncover unmet user needs, validate market opportunities, and shape multi-quarter product roadmaps
• Partner cross-functionally with PMM, the Labs behavioral insights team, and Product to synthesize quantitative and qualitative data into actionable insights that influence go-to-market strategy and product direction
• Represent UX Research as the discipline’s voice in executive forums, design reviews, and strategic planning sessions—ensuring research has a seat at the table for critical decisions
• Build and scale research operations: evaluate and select research tools and vendors, define participant recruitment strategies, establish research repositories, and create self-serve research capabilities for the broader organization
• Mentor and coach researchers and design partners across the team, raising the bar on research craft and building organizational research fluency
• Establish governance frameworks and best practices for responsible AI usage in research processes, including AI-augmented analysis, synthesis, and participant experience
• Key partners: Product Management, Product Marketing (PMM), Labs (Behavioral Insights), Engineering, Data Science

Job description

BetterUp is seeking a Principal UX Researcher to lead the Product Design research agenda and mentor teams across the organization. You will define methodologies, governance, and strategic frameworks to ensure insights drive product decisions at all levels.

You'll partner with Product, PMM, and Lab Behavioral Insights to connect research to business outcomes, influence roadmaps, and scale AI-enabled research practices.