Principal User Researcher — Lead & Scale UXR (Remote)

DaParrot Ltd; Northern (KY); Hybrid; USD 172,000 - 245,000; Full time

Job summary

Mural, a fast-growing remote-first company, is seeking a Principal, User Researcher to establish and lead its UX research practice while remaining a hands-on strategic researcher. The role blends foundational and strategic studies to shape product and company direction, partnering with product, design, sales, marketing, data science, and executives.

As an individual contributor with leadership responsibilities, you will mentor designers, set high-quality research standards, and scale the UXR

Qualifications

• 10+ years of UX research experience.
• Strong qualitative and quantitative capabilities.
• Proven influence on product vision and investments.
• Ability to independently design mixed-methods research.
• Experience leading research at scale in growing organizations.
• PhD optional.

Responsibilities

• Lead mixed-methods research (qualitative and quantitative) that explores user needs, behaviors, and motivations across multiple product areas.
• Drive foundational studies that reveal how teams collaborate and what barriers exist in business collaboration, hybrid, and distributed work.
• Design and execute medium to large-scale studies that combine qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing).
• Develop a tempo where actionable insights are timely and urgently positioned to shape key product decisions.
• Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions.
• Build artifacts (archetypes, frameworks, journey maps, mental models) that make complex insights accessible and actionable across the company, leveraging Mural products.
• Present insights to an executive, cross-functional audience and provide strategic recommendations based on these insights.
• Coach Responsibilities: Build the research practice: mentor designers, and product partners in research best practices, helping to scale a culture of curiosity and evidence-based decision making.
• Establish repeatable, high-quality research standards and methodologies across teams.
• Partner with design and product leadership to shape Mural’s long-term research vision and roadmap.
• Champion the role of research in early product strategy and company-wide initiatives.
• Hybrid Responsibilities (Both Player & Coach): Collaborate closely with cross-functional leaders to prioritize research that informs Mural’s most critical next-generation bets.
• Facilitate workshops and storytelling sessions that bring insights to life and influence direction across product, design, and business strategy.
• Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals into cohesive, actionable narratives.
• Shape how research connects to strategy, innovation, and experimentation at every level of the company.

Skills

UX research

Mixed-methods research

Qualitative research

Quantitative research

Survey design

User interviews

Ethnographic research

Statistical analysis

Research strategy

Stakeholder management

Job description

Mural, a fast-growing remote-first company, is seeking a Principal, User Researcher to establish and lead its UX research practice while remaining a hands-on strategic researcher. The role blends foundational and strategic studies to shape product and company direction, partnering with product, design, sales, marketing, data science, and executives.

As an individual contributor with leadership responsibilities, you will mentor designers, set high-quality research standards, and scale the UXR