Principal Trainer - Ambulatory/Phoenix

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Piedmont Healthcare Corporate seeks a Principal Trainer to serve as the content expert for Epic applications and Piedmont-specific workflows. The role develops and leads comprehensive training programs and materials, coordinating with other trainers to cover end-user workflows and ensuring training aligns with production environments.

The trainer will use classroom, web-based learning, remote instruction, and written materials, while contributing to go-live events and ongoing user support across

Qualifications

• Bachelor’s degree required or equivalent experience in related field.
• 3+ years of professional work experience in computer-based software training, support or project management.
• Epic certification must be obtained for assigned area within 90 days.

Responsibilities

• Serve as content expert for Epic applications and Piedmont workflows.
• Develop and lead end-to-end training programs and materials.
• Coordinate with Program Manager, Environments to align training with production environments.
• Deliver training via classroom, web-based learning, remote instruction, and one-on-one coaching.
• Support go-live events and provide user support across sites.

Skills

Software training experience

Project management

User training and support

Education

Bachelor’s Degree in business administration, computer technology or science, or a closely related field

In lieu of degree four years of relevant work experience

Tools

Epic Certification

Job description

Overview

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Responsibilities

This position will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. This position is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Qualifications

Education

• Bachelor’s Degree in business administration, computer technology or science, or a closely related field is Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement Required

Work Experience

• 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required or
• In lieu of degree seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field Required

Licenses and Certifications

• the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days Required

Business Unit : Company Name

Piedmont Healthcare Corporate