Principal TPM, Customer 360, Amazon Personalization

Amazon; Seattle (WA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Customer 360 team seeks a visionary Principal Technical Program Manager to drive AI innovation and delivery. You will guide AI-powered customer solutions, build scalable primitives, and collaborate with research scientists, engineers, and business units to translate AI advances into tangible benefits.

You will own the roadmap, lead cross-functional programs, mentor TPMs, and establish ethical AI frameworks to protect customer trust and privacy.

Qualifications

• 10+ years of engineering experience.
• 7+ years of technical product or program management experience.
• 5+ years of software development experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations.
• Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs.
• Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features.
• Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond.
• Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazon's high standards for customer trust, privacy, and security.

Skills

Engineering experience

Technical PM/Program management

Software development experience

Cross-functional program mgmt

Job description

Description

Customer 360 is Amazon's initiative to create a unified view of customer data across its various services, enabling more personalized and seamless experiences. By integrating insights from different Amazon interactions, Customer 360 aims to provide customers with more relevant recommendations, content, and services tailored to their individual preferences and needs.

We're seeking a visionary Principal Technical Program Manager to drive AI Innovation and delivery on our Customer 360 team. In this role, you will leverage artificial intelligence to solve novel customer problems and create powerful primitives that empower teams across Amazon. You will identify new ways to enhance customer experiences and develop foundational tools that enable rapid innovation throughout the company. You'll drive the delivery of AI-powered solutions, working closely with research scientists, engineers, and business units to translate cutting-edge AI capabilities into tangible customer benefits. Your mission will be to identify high-impact customer problems that can be uniquely addressed by AI, and to build scalable, reusable AI primitives that accelerate innovation across Amazon's diverse product ecosystem.

Key job responsibilities

• Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations.
• Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs.
• Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features.
• Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond.
• Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazon's high standards for customer trust, privacy, and security.

About The Team

Customer 360 is an innovative initiative that aims to transform how Amazon understands and serves its customers. We're developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences.

Basic Qualifications

• 10+ years of engineering experience
• 7+ years of technical product or program management experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

Company

Amazon.com Services LLC