Principal Technical Business Systems Analyst

empower; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Empower is seeking a Principal Technical Business Systems Analyst to drive complex business process evaluation and system requirements for software delivery. You will collaborate with IT, Architects, QA, and Engineers to translate needs into actionable requirements and mentor analysts within the COE

In this role you’ll influence best practices, contribute to roadmaps, and support scalable, resilient applications while serving as a key liaison during major incidents.

Qualifications

• 10+ years of lead Business Systems Analyst experience.
• Ability to analyze complex business processes and identify improvements.
• Proven ability to collect, document, and manage system requirements.
• Strong communication to translate stakeholder needs into technical terms.
• Experience bridging business needs with technical solutions across multi-platform apps.
• Excellent documentation skills for reports, workflows, and specs.

Responsibilities

• Lead collaboration with cross-functional teams in Agile environments to gather and document requirements.
• Translate business needs into clear user stories aligned with project goals.
• Independently conduct analysis, influence best practices.
• Facilitate communication between stakeholders and development teams.
• Perform interviews, story mapping, workflow analysis, and observation for IT projects.
• Analyze existing systems to identify efficiency opportunities.
• Review requirements with QA and Engineers and validate functionality.
• Troubleshoot, perform impact analysis, and propose solutions.
• Review enhancements with stakeholders and document technical solutions.
• Stay informed on industry best practices and Agile trends.
• Mentor Analysts and lead the COE for Analyst community in the Value stream.
• Contribute ideas to application roadmaps for scalability and resilience.
• Be a key contact for business queries during major incidents.

Skills

SQL

Toad

MS Access

Excel

SharePoint

Jira

Confluence

Agile

Stakeholder mgmt

Education

Bachelor's degree

Tools

Toad

MS Access

Excel

SharePoint

Jira

Confluence

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Principal Technical Business Systems Analyst

The Principal Technical Business Systems Analyst will lead the evaluation of complex business processes and systems, identifying and implementing solutions that improve efficiency and effectiveness across the organization. This role will collaborate with business stakeholders, IT teams, Architects, System Analysts, Quality Assurance, and Engineers to translate complex business needs into system requirements and support product delivery. The Principal Business Systems Analyst will also provide leadership within the Analyst community, influence best practices, contribute to future application roadmaps, and coach and mentor other Analysts.

What you will do:

• Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.
• Analyze and translate business needs into clear, concise user stories that align with project goals.
• Conduct complex and vital work independently, exercising judgment and influencing best practices within the discipline.
• Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.
• Conduct interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions to support requirements for IT development projects.
• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains.
• Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality.
• Troubleshoot issues, conduct impact analysis, and recommend solutions.
• Review system enhancements with project stakeholders.
• Create flow diagrams and document technical solutions.
• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies.
• Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream.
• Provide solutions to complex business problems and work closely with Architects and System Analysts.
• Participate in future application roadmaps and contribute ideas to make applications more scalable and resilient.
• Act as a key point of contact for business queries, particularly during major incidents.

What you will bring:

• 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst.
• Ability to analyze complex business processes and identify areas for improvement.
• Ability to identify and solve business problems through innovative and practical solutions.
• Effective communication skills to understand stakeholder needs and convey technical information clearly.
• Proficiency in collecting, documenting, and managing system requirements from stakeholders.
• Understanding of technology and systems, including highly complex multi-platform applications and databases, to bridge the gap between business needs and technical solutions.
• Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications.
• Ability to manage tasks, timelines, and resources effectively to support successful project delivery.
• Flexibility and adaptability to changes in project scope, requirements, or technological advancements.
• A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint.
• Strong knowledge of Agile development methodology, including experience with Jira and Confluence.

What will set you apart:

• Bachelor's degree in a related field.
• Experience with Agile principles.
• Prior production support and troubleshooting experience.
• Experience as a QA or Developer.

This job operates in a professional office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for emplo