Principal Technical Business Systems Analyst

Empower; Greenwood Village (CO); Hybrid; USD 114,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Empower is seeking a Principal Technical Business Systems Analyst in Greenwood Village, CO. You will lead evaluation of complex processes, translate needs into system requirements, and support product delivery across IT teams.

You’ll coach Analysts, shape roadmaps, and help make applications scalable and resilient. This role emphasizes collaboration with Architects, QA, and Engineers, and requires guiding best practices within the Analyst community while driving initiatives across the value

Qualifications

• 10+ years leading business systems analysis with cross-functional teams.
• Ability to translate complex business needs into system requirements.
• Proven experience with Agile methodologies and Jira/Confluence.

Responsibilities

• Lead collaboration with cross-functional teams in Agile to document requirements.
• Translate business needs into clear user stories aligned with goals.
• Independently perform complex tasks and influence best practices.
• Facilitate communication between stakeholders and developers.
• Conduct interviews, story mapping, and workflow analysis for IT projects.
• Identify opportunities for improvement and efficiency gains.
• Review requirements with QA and Engineers and validate functionality.
• Troubleshoot issues, perform impact analysis, and propose solutions.
• Create flow diagrams and document technical solutions.
• Stay informed on industry best practices and Agile trends.
• Coach Analysts and lead the COE for the Analyst community.
• Contribute to future application roadmaps and scalability discussions.
• Act as a point of contact during major incidents.

Skills

SQL

Toad

MS Access

Excel

SharePoint

Agile

Jira

Confluence

Communication

Requirements gathering

Education

Bachelor’s degree in a related field

Tools

Jira

Confluence

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

The Principal Technical Business Systems Analyst will lead the evaluation of complex business processes and systems, identifying and implementing solutions that improve efficiency and effectiveness across the organization. This role will collaborate with business stakeholders, IT teams, Architects, System Analysts, Quality Assurance, and Engineers to translate complex business needs into system requirements and support product delivery. The Principal Business Systems Analyst will also provide leadership within the Analyst community, influence best practices, contribute to future application roadmaps, and coach and mentor other Analysts.

What You Will Do

• Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.
• Analyze and translate business needs into clear, concise user stories that align with project goals.
• Conduct complex and vital work independently, exercising judgment and influencing best practices within the discipline.
• Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.
• Conduct interviews, story mapping, storyboarding, workflow analysis, process analysis, and observation sessions to support requirements for IT development projects.
• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains.
• Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality.
• Troubleshoot issues, conduct impact analysis, and recommend solutions.
• Review system enhancements with project stakeholders.
• Create flow diagrams and document technical solutions.
• Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies.
• Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream.
• Provide solutions to complex business problems and work closely with Architects and System Analysts.
• Participate in future application roadmaps and contribute ideas to make applications more scalable and resilient.
• Act as a key point of contact for business queries, particularly during major incidents.

What You Will Bring

• 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst.
• Ability to analyse complex business processes and identify areas for improvement.
• Ability to identify and solve business problems through innovative and practical solutions.
• Effective communication skills to understand stakeholder needs and convey technical information clearly.
• Proficiency in collecting, documenting, and managing system requirements from stakeholders.
• Understanding of technology and systems, including highly complex multi-platform applications and databases, to bridge the gap between business needs and technical solutions.
• Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications.
• Ability to manage tasks, timelines, and resources effectively to support successful project delivery.
• Flexibility and adaptability to changes in project scope, requirements, or technological advancements.
• A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint.
• Strong knowledge of Agile development methodology, including experience with Jira and Confluence.

What Will Set You Apart

• Bachelor’s degree in a related field.
• Experience with Agile principles.
• Prior production support and troubleshooting experience.
• Experience as a QA or Developer.

This job operates in a professional office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

What We Offer You

• Medical, dental, vision and life insurance.
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250/year.
• Business-casual environment that includes the option to wear jeans.
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.
• Paid volunteer time — 16 hours per calendar year.
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$114,000.00 - $165,300.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer

• Drug-free workplace.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: 09-08-2026

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