Principal Tech Support Engineer — Oil & Gas

AVEVA; Lake Forest (IL); Hybrid; USD 82,000 - 170,000; Full time

Benefits offered by this job

Flex work hours

PTO 20–25 days (US)

Parental leave

Job summary

AVEVA is seeking a Tech Support Principal Engineer in a hybrid role serving the USA market from Houston, Lake Forest, and Philadelphia locations. The role is part of the Global Technical Support team delivering high-value guidance, training, and solutions to customers using AVEVA Unified Supply Chain tools.

The candidate will handle complex modelling issues, train users, and coordinate cross-team investigations while communicating technical topics to diverse audiences.

Qualifications

• 10+ years of Oil & Gas industry knowledge.
• Strong numerical background with a related degree (or PhD).
• Ability to analyze technical requirements and solve detailed problems.
• Ability to communicate complex technical topics to varied audiences.
• Experience presenting to clients and audiences.
• Keen to learn and gain in-depth understanding of technical issues.
• Competent user of Word, Excel and PowerPoint.

Responsibilities

• Respond to all customer queries, from usage requests to complex modelling investigations.
• Work with a broad range of end-users to understand workflows and provide technical advice.
• Develop and deliver training materials and courses.
• Track and prioritize status of customer queries to ensure timely resolution.
• Coordinate investigations across multiple teams to address issues.
• Collaborate with Sales, R&D, Services and PM teams to resolve queries efficiently.

Skills

Oil & Gas experience

Numerical analysis

Technical communication

Presentation skills

Problem solving

Education

Degree in mathematics/engineering/physical sciences

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

AVEVA is seeking a Tech Support Principal Engineer in a hybrid role serving the USA market from Houston, Lake Forest, and Philadelphia locations. The role is part of the Global Technical Support team delivering high-value guidance, training, and solutions to customers using AVEVA Unified Supply Chain tools.

The candidate will handle complex modelling issues, train users, and coordinate cross-team investigations while communicating technical topics to diverse audiences.