Principal Tech Support Engineer – Oil & Gas

AVEVA

Lake Forest (CA)

Hybrid

USD 82,400 - 170,400

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Flex work hours

PTO 20 days rising to 25 with service

Three paid volunteering days

Parental leave (primary & secondary)

Well-being support

Medical, dental, vision, and 401K

Job summary

AVEVA is seeking a Tech Support Principal Engineer to join our Global Technical Support team in the USA. You will handle a wide range of customer queries, from basic usage to deep modelling issues, and work with technical end-users to understand business workflows.

The role includes training material creation and cross-functional collaboration. The position requires a strong numerical background, 10+ years of Oil & Gas experience, and the ability to communicate complex topics clearly.

Qualifications

10+ years of industry knowledge in Oil & Gas.
Strong numerical background with a relevant degree (or PhD).
Ability to analyze technical requirements and provide solutions.
Ability to communicate detailed technical topics to varied audiences.
Experience presenting to clients and to an audience.
Keen to learn and gain in-depth understanding of technical issues.
Competent user of Microsoft Word, Excel and PowerPoint.

Responsibilities

Respond to customer queries, from usage questions to complex modelling investigations.
Work with a broad range of end-users to understand workflows and provide technical advice.
Develop and run training material and training courses.
Track and prioritise the status of customer queries for timely handling.
Coordinate investigation of customer issues across multiple teams.
Collaborate with Sales, R&D, Services and Project Management to resolve queries efficiently.