Principal, Tech Operations Leader (AI & Programs)

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

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Medical/Dental/Vision

Job summary

Walmart is seeking a Principal, Technology Operations in the USA to lead large-scale technology programs across CES. You will drive strategic planning, financial oversight, risk mitigation, and stakeholder engagement to deliver measurable business value and operational efficiency.

The role requires coordinating cross-functional teams, defining requirements, and shaping technology roadmaps with executive-level communication.

Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.

Responsibilities

• Own the business technology experience across multiple CES technology categories, platforms, vendors, and AI capabilities.
• Define enterprise requirements, priorities, and acceptance criteria.
• Lead capability placement, rationalization, standardization, and consolidation decisions.
• Own interoperability and resolve issues spanning systems and technology domains.
• Establish scalable technology patterns across lines of business.
• Define how AI capabilities and agents operate across the ecosystem.
• Influence Product and Engineering roadmaps through business requirements and outcomes.
• Drive improvements in AHT, RCR, associate experience, customer outcomes, and cost to serve.

Skills

Leadership

Requirements definition

Program leadership

Performance data

Executive communication

CRM knowledge

Contact center tech

AI capabilities

Education

Bachelor's degree

Master's degree (preferred)

Tools

CRM

Contact center tech

Agent-facing systems

Workflow orchestration

AI capabilities

Job description

Walmart is seeking a Principal, Technology Operations in the USA to lead large-scale technology programs across CES. You will drive strategic planning, financial oversight, risk mitigation, and stakeholder engagement to deliver measurable business value and operational efficiency.

The role requires coordinating cross-functional teams, defining requirements, and shaping technology roadmaps with executive-level communication.