Principal SRE — Cloud Platform & Reliability Lead (Hybrid)

ShipperHQ; Austin (TX); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

22 days PTO

401k Match

Medical, Dental, Vision Insurance

Maternity and Paternity Leave

Hybrid work in Austin

Compensation based on experience

Job summary

ShipperHQ is seeking a Principal Site Reliability Engineer to lead the evolution of our cloud platform, reliability strategy, and infrastructure architecture. This is a hands-on leadership role responsible for scalable, resilient systems and engineering best practices that enable teams to move quickly and confidently.

You will own the vision and roadmap for cloud infrastructure, design highly available AWS environments, and drive IaC, CI/CD, observability, and incident management while mentoring

Qualifications

• 10+ years in Site Reliability Engineering, Platform Engineering, DevOps, Cloud Infrastructure, or Software Engineering.
• Proven experience operating large-scale, highly available cloud infrastructure in AWS.
• Strong software engineering background with production-grade code/automation skills.
• Expert-level Infrastructure as Code experience, preferably Terraform.
• Deep experience with CI/CD pipelines in GitLab or similar.
• Strong knowledge of Kubernetes and cloud-native architectures.
• Extensive observability, logging, monitoring, and incident response experience.
• Experience defining SLOs/SLIs and reliability best practices.
• Solid networking, security, Linux admin, and cloud architecture fundamentals.
• Experience supporting high-traffic SaaS and production environments.
• Proven ability to influence technical direction and mentor multiple teams.
• Experience in Agile environments.

Responsibilities

• Own the technical vision and roadmap for the cloud infrastructure and platform engineering initiatives.
• Design, build, and maintain highly available, scalable, and secure cloud infrastructure in AWS.
• Define and evolve Infrastructure as Code standards across environments (Terraform).
• Design and optimize CI/CD pipelines to enable fast, reliable software delivery.
• Define reliability standards, SLOs, SLIs, and incident management practices.
• Lead observability, monitoring, logging, and alerting across the platform.
• Build self-service platform capabilities and automation to reduce operational overhead.
• Drive modernization initiatives including containerization, orchestration, and scalability.
• Collaborate with Security for cloud security practices and governance.
• Mentor engineers and promote best practices across teams.
• Evaluate new technologies to improve scalability and developer productivity.
• Participate in incident response and continuous improvement of production systems.

Skills

Site Reliability

Platform Engineering

DevOps

Cloud Infrastructure

AWS

Terraform

Kubernetes

CI/CD

Observability

Security

Incident Response

Mentoring

Agile

Tools

Terraform

GitLab

Kubernetes

Job description

ShipperHQ is seeking a Principal Site Reliability Engineer to lead the evolution of our cloud platform, reliability strategy, and infrastructure architecture. This is a hands-on leadership role responsible for scalable, resilient systems and engineering best practices that enable teams to move quickly and confidently.

You will own the vision and roadmap for cloud infrastructure, design highly available AWS environments, and drive IaC, CI/CD, observability, and incident management while mentoring