Principal SRE & App Reliability Engineer

DTCC; Tampa (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid work

Competitive compensation

Health and life insurance

Pension / Retirement

Job summary

DTCC is seeking a Principal Application Support Engineer to lead reliability and operational excellence for our mission-critical platforms powering the global financial markets. The role emphasizes an SRE mindset, automation, and proactive risk management, with collaboration across Engineering, Infrastructure, Cybersecurity, and Operations.

You will mentor engineers, drive incident management, release readiness, DR testing, and compliance, while shaping operational strategy and enabling scalable

Qualifications

• 12+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or Technology Operations.
• 3+ years of experience leading technical teams or large-scale operational initiatives.
• Bachelor's degree preferred or equivalent experience.
• Experience supporting highly available, business-critical applications within Financial Services or Capital Markets environments.

Responsibilities

• Provide technical leadership for the reliability, availability, and operational support of mission-critical applications and platforms.
• Lead major incident, problem, change, and production support processes, driving rapid resolution and long-term remediation.
• Partner with Engineering, Infrastructure, Cloud, and Operations teams to improve resiliency, observability, scalability, and performance.
• Drive operational excellence initiatives focused on automation, self-healing capabilities, alert optimization, and reduction of operational toil.
• Establish and monitor service reliability objectives, operational KPIs, and platform health metrics.
• Lead production readiness reviews, release management, disaster recovery testing, and business continuity planning.
• Strengthen operational risk management, regulatory compliance, audit readiness, and control effectiveness.
• Mentor engineers and foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Serve as a trusted technical advisor during critical production events and strategic operational initiatives.

Skills

SRE

Application Support

Incident Management

Observability

Automation

Cloud AWS

Kubernetes/OpenShift

SQL/PLSQL

ITIL

Stakeholder mgmt

Education

Bachelor's degree or equivalent experience

Tools

Splunk

Grafana

OpenShift/Kubernetes

IBM MQ

Autosys

ServiceNow

SQL tools

Job description

DTCC is seeking a Principal Application Support Engineer to lead reliability and operational excellence for our mission-critical platforms powering the global financial markets. The role emphasizes an SRE mindset, automation, and proactive risk management, with collaboration across Engineering, Infrastructure, Cybersecurity, and Operations.

You will mentor engineers, drive incident management, release readiness, DR testing, and compliance, while shaping operational strategy and enabling scalable