Principal Specialist Field Service

Prattwhitney; Kentucky; Hybrid; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee Scholar Program

Parental leave

Paid time off

Holidays

Job summary

Raytheon Field Engineering is seeking a Field Service Representative to support the Commander’s Independent Thermal Viewer (CITV) activities in Lima, OH. You will provide technical support, interface with customers, troubleshoot, and oversee repairs.

This role requires a bachelor’s degree with 5+ years of experience or an advanced degree with 2+ years, U.S. citizenship, and an active security clearance. Travel within CONUS may be required.

Qualifications

• Bachelor’s degree and 5+ years of relevant experience, or an advanced degree with 2+ years’ experience.
• Active and transferable U.S. government security clearance is required.
• U.S. citizenship required.
• Field Engineering/FSR experience maintaining electronic equipment.
• Experience with U.S. Army M1 A2 Abrams MBT subsystems.

Responsibilities

• Provide technical support and interface with external customers.
• Troubleshoot system problems and oversee repairs under direction from home office.
• Test, inspect, and repair CITV system during installation and testing.
• Provide training to customer personnel on operation and maintenance.
• Analyze equipment failures and advise on corrective actions and preventive maintenance.
• Oversee installation, checkout, operation, maintenance/repair, and modification of equipment.
• Some CONUS travel required.

Skills

Technical interface with customers

Troubleshooting

Field service experience

Excellent communication

Technical writing

Education

Bachelor’s degree (or advance degree) in a related field

Tools

CITV System

M1 Abrams MBT subsystems

Job description

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon Field Engineering is currently seeking a Field Service Representative (FSR) to support the Commander’s Independent Thermal Viewer (CITV) activities in Lima, OH.

What You Will Do

• Provide technical support and have direct interface with the external customer.
• Troubleshoot system problems and oversee necessary repairs under general direction and coordination from the home office.
• Testing, inspection, and repairs of the CITV system during installation and platform testing.
• Provide guidance and training to customer personnel in establishing operation, maintenance, and inspection procedures and techniques.
• Analyze equipment failures to determine cause and recommend corrective action, Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operation, Devise and implement preventive maintenance programs, oversees retention of performance and maintenance records on equipment and participate in the installation planning phase.
• Responsible and oversee the installation, check out, operation, maintenance/repair, and modification of equipment.
• Some CONUS travel is required for this position.

Qualifications

You Must Have Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 2 years’ experience. Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Field Engineering / FSR Experience in maintaining electronic equipment. Experience with the subsystems utilized in the U.S. Army’s M1 A2 Abrams Main Battle Tank (MBT).

We Prefer

• Self-starter with the ability to align priorities appropriately and work with little or no supervision.
• Excellent technical writing, oral communication, and computer skills.
• Direct Experience with (CITV) System / Program.

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Not relocation eligible. Eligible for employee referral. This position requires a security clearance.

The salary range for this role is 86,800 USD - 165,200 USD.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.