Customer Product Specialist

Prattwhitney; Tucson (AZ); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Parental leave

Paid time off

Holidays

Job summary

RTX is seeking a Customer Product Specialist for Tucson, AZ to contribute to ensuring system components meet required specifications prior to delivery. The role involves integration, verification, and field testing of complex hardware in a defense environment.

You will trace faults, create testing documentation, and support field testing along with occasional travel. A related degree and hands-on hardware testing experience are essential for this onsite role.

Qualifications

• University degree or equivalent experience in a related field.
• Advanced degree in a related field is preferred.
• Experience with hardware systems integration is required.
• Experience with lab/field test equipment is required.

Responsibilities

• Perform integration, verification, and field qualification testing to ensure the system performs to specifications.
• Trace and correct faults in mechanical or electronic systems.
• Create/modify documentation to support testing reviews and outcomes.
• Support field testing and occasional travel (1–2 weeks typical duration).
• Assist in-field training on operation and testing procedures.

Skills

Hardware integration

Lab equipment

Test planning

Field testing

Fault tracing

Education

Bachelor's degree or higher

Advanced degree in relevant field

Tools

Telemetry data analysis tools

Test equipment

Job description

Date Posted: 2026-09-08

Location: US-AZ-TUCSON-805 ~ 1151 E Hermans Rd ~ BLDG 805

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required on day 1

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

In Systems Engineering and Test Capabilities (SE&TC)

We integrate, verify, and validate our products. We put our systems together, exercise them in the lab or in the field, measure and analyze performance, and make sure our products work the first time and every time. To accomplish this, we develop plans and procedures, debug and evaluate system functions and interfaces, develop test environments, and work hand-in-hand with our customers. SETC is an exciting and challenging environment where you will have the opportunity to design, develop and test to shape innovative solutions.

Job Opportunity

We are excited to announce an opportunity for a Customer Product Specialist to join our team in Tucson, AZ. In this role, you will contribute to the critical process of ensuring all system components meet required specifications and performance standards prior to delivery.

What You Will Do

• Perform integration, verification, and field qualification integration and/or testing to ensure the system under test performs according to specifications/requirements.
• Trace and/or correct faults in mechanical or electronic systems.
• Create/modify documentation in support of reviews associated with testing.
• Support field testing and occasional travel for durations typically for a one- or two-week duration.
• Support in field training on how to operate and conduct testing.

What You Will Learn

• Gain knowledge and technical exposure to a modern effector system.
• Gain an understanding of how to operate and troubleshoot a modern effector system.
• Gain an understanding of how the Test Strategy aligns and interacts with the overall mission CONOPS and effector system development.

Qualifications

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or
• An Advanced Degree in a related field and minimum 3 years experience.
• Experience with Hardware Systems Integration.
• Experience with the use of lab/field test equipment.

Preferred Qualifications

• Platform Integration and/or Flight Test experience.
• Experience supporting field tests, or systems deployed in the field.
• Experience collecting and evaluating data to diagnose and solve technical issues.
• Technician experience working on military platforms, such as Fixed Wing, Rotary Wing, Ground Based, and ship-based platforms.
• Experience in integration with test equipment, telemetry data analysis tools, and missile systems host platforms.
• Experience in both test planning/strategy in addition to test execution.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Relocation Eligibility

Relocation Eligibility - Yes

Clearance Information

DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

Salary

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays

Annual Incentive Compensation Programs

• This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
• RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Equal Opportunity Employment

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Company Overview

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.