Principal Solution Architect

Atera Networks Ltd; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Benefits offered by this job

Stock options

Health insurance

PTO

Learning & growth budget

Job summary

Atera Networks Ltd is seeking a Principal Solutions Architect to lead enterprise engagements, architect AI-enabled IT solutions, and drive hands-on integration work across diverse customer environments. You will document field insights and influence product direction while advancing the automation roadmap.

The role requires deep IT ops expertise, coding ability, and strong stakeholder communication. Hybrid travel up to 30% with a NYC-area presence is expected.

Qualifications

• Extensive hands-on IT operations experience with Windows/Mac endpoints, AD, Azure AD, and networking basics.
• 8+ years in post-sales technical architecture or enterprise delivery.
• Hands-on coding ability in Python, Node.js, or PowerShell for integrations.
• Familiar with Gen AI, LLMs, and AI/ML workflows.

Responsibilities

• Architect enterprise solutions: lead engagements from discovery to go-live across workflows, data design, and integrations.
• Hands-on building: write scripts, tailor AI automations, and build integrations for client environments.
• Document custom solutions on-site and relay insights to Product/R&D for future features.
• Define technical roadmaps with stakeholders; align automation with business outcomes.
• Create repeatable deployment playbooks and mentor peers to elevate practice.

Skills

IT operations

Active Directory

Azure AD

Networking basics

RMM/PSA

Hands-on coding

AI familiarity

Consultative communication

Travel flexibility

Tools

Python

Node.js

PowerShell

Job description

About AteraAtera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.About the roleAI and Autonomous technology are reshaping IT management, creating an exciting gap between what our platform can achieve and what enterprise customers know how to unlock. As a Principal Solutions Architect, you will close that gap. This is a high-impact, customer-facing role focused on helping our strategic enterprise customers design, implement, and realize long-term value from Atera’s Autonomous IT platform.You will serve as a senior technical presence and a hands-on builder. You’ll guide clients through complex AI-powered workflows, modernizing their IT service operations while bridging the gap between technical execution, architectural design, and Atera’s internal product evolution.What You’ll DoArchitect Enterprise Solutions: Lead strategic customer engagements from discovery through implementation, designing end-to-end Atera solutions across workflows, integrations, data design, and production go-lives.Hands-on Building & Integration: Act as a hands-on engineer, writing custom scripts, tailoring Atera’s AI automations, and building integrations to match each customer’s unique environment.The Internal Product Loop: Formally document the custom solutions, architectures, and workarounds built on-site. Analyze these field insights to identify high-value features, and pitch them directly to Product and R&D for productization.Technical Roadmap & Strategy: Partner with senior customer stakeholders to define technical roadmaps, align AI-driven automation with business outcomes, and act as a senior escalation point for complex architecture decisions.Scale the Practice: Identify repeatable deployment patterns, codify them into reusable playbooks and architecture templates, and mentor other Solutions Architects to elevate team practices.Requirements:Deep IT Background (Hard Requirement): Extensive, hands-on experience in IT operations and infrastructure. Deep familiarity with Windows/Mac endpoints, Active Directory, Azure AD, networking basics, and a solid understanding of the RMM/PSA landscape.Professional Experience: 8+ years of experience in post-sales technical architecture, professional services, or consulting-led enterprise delivery environments.Hands-on Coding Ability: Comfort and proficiency writing and debugging code (Python, Node.js, PowerShell, or similar) for integrations, API connections, and solution delivery in live customer environments.AI Fluency: Hands-on familiarity with the Gen AI landscape, LLM-based systems, and decomposing operational IT problems into AI/ML-solvable workflows is highly preferred.Consultative Communication & Presence: Strong whiteboarding, technical documentation, and consultative communication skills. Ability to establish a senior technical presence with customer teams without needing executive project ownership.Willingness to Travel: Ready to travel up to 30% for on-site customer engagements.What We OfferCompensation: The on-target earnings (OTE) for this role is $200,000–$250,000, with base salary and variable compensation structured to reflect the seniority and customer impact we expect from this hire.Benefits: Stock options, comprehensive health insurance (including dental and vision), generous PTO, and an annual learning & growth budget.Location: Hybrid setup — 3 days a week at our One Penn Plaza office, remote the rest.