Sales Director

Atera; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Atera is leading the future of IT with an autonomous platform that combines RMM, ticketing, and AI-powered management tools. We’re seeking a Director of Sales to lead the SMB sales team in North America, driving targets, coaching Account Executives, and shaping our outbound motion to win and grow customers.

Ideal candidates have 4+ years of SaaS sales leadership, proven North America success, and a track record of building high-performance teams.

Qualifications

• 4+ years of sales management experience across multiple companies.
• Proven SaaS B2B sales track record selling a technically complex product.
• Native-level English, strong leadership and team-building skills.
• Available to work US business hours, Monday to Friday.

Responsibilities

• Own the commercial (SMB) segment’s sales targets and pipeline health.
• Manage, coach, and develop a team of Account Executives, driving performance against quota and professional growth.
• Report on team performance, forecasting, and pipeline metrics to Sales Leadership.
• Build and refine sales processes, playbooks, and methodology tailored to the SMB motion.
• Recruit, hire, and onboard AEs as the team scales.
• Partner with Sales Ops, Marketing, and SDRs to improve pipeline quality, conversion, and handoff to Customer Success.
• Act as a player-coach where needed: get into deals, help close, and model the behaviors you want the team to adopt.
• Champion the use of AI-native selling techniques and help the team position Atera’s AI capabilities (Robin) effectively against the competition.

Skills

Sales management

SaaS sales

North America

Outbound sales

English fluency

Job description

Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About The Role

We’re looking for a Director of Sales to lead Atera’s Commercial (SMB) sales team, our engine for winning and growing customers. You’ll manage a team of Account Executives selling a product IT professionals genuinely love: a trusted, disruptive AI-powered platform that’s reshaping IT management worldwide. With Robin, our native AI agent built directly into the platform, Atera is leading the charge in autonomous IT and was recently named a Visionary in the Gartner® Magic Quadrant™ for Endpoint Management Tools.

If you’ve built and scaled SaaS sales teams before, know how to win in North America, and want to help shape a sales org from the inside, this role is for you.

Responsibilities

• Own the commercial (SMB) segment’s sales targets and pipeline health
• Manage, coach, and develop a team of Account Executives, driving performance against quota and professional growth
• Report on team performance, forecasting, and pipeline metrics to Sales Leadership
• Build and refine sales processes, playbooks, and methodology tailored to the SMB motion
• Recruit, hire, and onboard AEs as the team scales
• Partner with Sales Ops, Marketing, and SDRs to improve pipeline quality, conversion, and handoff to Customer Success
• Act as a player-coach where needed: get into deals, help close, and model the behaviors you want the team to adopt
• Champion the use of AI-native selling techniques and help the team position Atera’s AI capabilities (Robin) effectively against the competition

Requirements

Must-haves

• 4+ years of sales management experience, ideally spanning 2+ different companies
• Proven experience in SaaS B2B sales, selling a technically complex product
• Demonstrated track record of success selling into North America markets
• A proven track record of creating a successful outbound motion
• Native-level English (oral and written)
• Strong leadership skills, with direct experience managing a team of Account Executives
• Comfortable working US business hours, Monday-Friday

Strong Advantages

• Prior experience selling native AI products or AI-powered platforms
• Technical IT knowledge or experience selling into IT professionals/teams