Principal Solution Architect

Atera; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Benefits offered by this job

Stock options

Health insurance (dental & vision)

Generous PTO

Learning & growth budget

Hybrid work: 3 days in-office

Job summary

Atera is seeking a Principal Solutions Architect in New York to lead strategic, enterprise-grade IT solutions and to drive value from our Autonomous IT platform. You’ll serve as a senior technical presence, guiding complex AI-powered workflows and architecting end-to-end deployments for strategic customers.

In this high-impact role, you will write custom scripts, build integrations, document architectures on-site, and collaborate with Product/R&D to push features.

Qualifications

• 8+ years of post-sales technical architecture, professional services, or enterprise delivery experience.
• Hands-on coding ability in Python, Node.js or PowerShell for integrations and live deployments.
• Extensive IT operations background with Windows/Mac endpoints, AD, Azure AD, networking basics.
• Familiarity with Gen AI, LLMs, and AI/ML workflows.
• Strong consultative communication and whiteboarding skills, with stakeholder presence.
• Willingness to travel up to 30% for on-site engagements.

Responsibilities

• Architect Enterprise Solutions: lead engagements from discovery through implementation across workflows, integrations, data design, and production go-lives.
• Hands-on Building & Integration: write scripts, tailor AI automations, and build integrations for each customer’s environment.
• Document custom solutions on-site and feed insights to Product and R&D for featureization.
• Define technical roadmaps with senior stakeholders and align AI automation with business outcomes.
• Scale the practice by codifying repeatable patterns and mentoring other Solutions Architects.

Skills

IT operations

Hands-on coding

AI fluency

Consultative communication

Willing to travel

Tools

Python

Node.js

PowerShell

Job description

About Atera

Atera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.

About The Role

AI and Autonomous technology are reshaping IT management, creating an exciting gap between what our platform can achieve and what enterprise customers know how to unlock. As a Principal Solutions Architect, you will close that gap. This is a high-impact, customer-facing role focused on helping our strategic enterprise customers design, implement, and realise long-term value from Atera’s Autonomous IT platform.

You will serve as a senior technical presence and a hands‑on builder. You'll guide clients through complex AI‑powered workflows, modernising their IT service operations while bridging the gap between technical execution, architectural design, and Atera’s internal product evolution.

What You'll Do

• Architect Enterprise Solutions: Lead strategic customer engagements from discovery through implementation, designing end‑to‑end Atera solutions across workflows, integrations, data design, and production go‑lives.
• Hands‑on Building & Integration: Act as a hands‑on engineer, writing custom scripts, tailoring Atera’s AI automations, and building integrations to match each customer’s unique environment.
• The Internal Product Loop: Formally document the custom solutions, architectures, and workarounds built on‑site. Analyse these field insights to identify high‑value features, and pitch them directly to Product and R&D for productization.
• Technical Roadmap & Strategy: Partner with senior customer stakeholders to define technical roadmaps, align AI‑driven automation with business outcomes, and act as a senior escalation point for complex architecture decisions.
• Scale the Practice: Identify repeatable deployment patterns, codify them into reusable playbooks and architecture templates, and mentor other Solutions Architects to elevate team practices.

Requirements

• Deep IT Background (Hard Requirement): Extensive, hands‑on experience in IT operations and infrastructure. Deep familiarity with Windows/Mac endpoints, Active Directory, Azure AD, networking basics, and a solid understanding of the RMM/PSA landscape.
• Professional Experience: 8+ years of experience in post‑sales technical architecture, professional services, or consulting‑led enterprise delivery environments.
• Hands‑on Coding Ability: Comfort and proficiency writing and debugging code (Python, Node.js, PowerShell, or similar) for integrations, API connections, and solution delivery in live customer environments.
• AI Fluency: Hands‑on familiarity with the Gen AI landscape, LLM‑based systems, and decomposing operational IT problems into AI/ML‑solvable workflows is highly preferred.
• Consultative Communication & Presence: Strong whiteboarding, technical documentation, and consultative communication skills. Ability to establish a senior technical presence with customer teams without needing executive project ownership.
• Willingness to Travel: Ready to travel up to 30% for on‑site customer engagements.

What We Offer

• Compensation: The on‑target earnings (OTE) for this role is $200,000–$250,000, with base salary and variable compensation structured to reflect the seniority and customer impact we expect from this hire.
• Benefits: Stock options, comprehensive health insurance (including dental and vision), generous PTO, and an annual learning & growth budget.
• Location: Hybrid setup — 3 days a week at our One Penn Plaza office, remote the rest.