Principal/ Senior Account Manager, Enterprise Solutions

Cvent, Inc.; Massachusetts; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Enterprise Account Manager to drive growth and manage key client relationships. In this role, you will leverage your extensive sales experience to identify opportunities within Fortune 2000 accounts, ensuring client satisfaction while meeting revenue goals. You'll thrive in a fast-paced, entrepreneurial environment, collaborating with various teams to deliver exceptional service. If you are passionate about technology and enjoy building strong client partnerships, this position offers a rewarding opportunity to make a significant impact in the events and hospitality sector.

Qualifications

• 7+ years of customer-facing sales experience in software or related industries.
• Experience managing accounts of large clients, preferably Fortune 2000.

Responsibilities

• Manage existing Fortune 2000 client accounts and exceed revenue expectations.
• Identify and close sales opportunities through renewals and up-sells.

Skills

Account Management

Sales Development

Customer Relationship Management

Solution Selling

Technical Product Knowledge

Consultative Selling

Education

Bachelor's Degree

Job description

Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings.Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Cvent has multiple openings within our rewarding and lucrativeEnterprise Account Manager position for extraordinarily talented and motivated individuals who thrive in a fast-paced, entrepreneurial work environment. Your primary responsibility will be managing existing Fortune 2000 client accounts.

In this role, you will be charged with identifying and closing sales opportunities with the clients you manage. This includes contract renewals, up-sells, and cross-sells. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives.

In This Role, You Will:

• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Identify and close sales/business development opportunities such as renewals, but also growing accounts through up-sells and cross-sells with our existing Fortune 2000 clients
• Pursue relationships with key decision-makers across client organizations to grow the Cvent footprint within each account
• Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved in a timely manner
• Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts
• Accurately forecast sales opportunities via pipeline report
• Monitor and report sales activity within the system
• Ensure that all accounts remain in good standing through consistent follow up and communication
• Perform other duties as assigned

Here's What You Need:

• Bachelor’s degree preferred, or relevant work experience considered.
• Minimum 7 years of proven customer facing, inside sales and account management experience (with revenue generation) experience in the software or related industry*
• At least 1 year of recent experience managing accounts of large (e.g Fortune 2000) clients
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, and closing contracts
• Demonstrated track record of exceeding expectations against revenue goals
• Moderate level of technical expertise (from a usability standpoint) and an interest in technology
• Ability to pick up and maintain technical product knowledge quickly
• Ability and willingness to travel approximately 30% of the time

This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

Physical Demands
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.