Principal/ Senior Account Manager, Enterprise Solutions

Cvent; Georgia (VT); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a talented Principal/Senior Account Manager to lead client relationships and drive sales growth within Fortune 2000 accounts. This role is perfect for those who thrive in a fast-paced, entrepreneurial environment and are passionate about delivering exceptional customer service. You'll engage with key clients, identify upsell opportunities, and collaborate with internal teams to ensure satisfaction and success. If you're ready to take your career to the next level and make a significant impact in the software development industry, this opportunity is for you.

Qualifications

• 7+ years of customer-facing sales and account management experience.
• Proven track record of exceeding revenue goals in a dynamic environment.

Responsibilities

• Manage existing Fortune 2000 client accounts and identify sales opportunities.
• Collaborate with internal teams to ensure customer satisfaction.
• Develop relationships with key decision-makers to expand the company's footprint.

Skills

Sales Management

Client Relationship Management

Consultative Selling

Contract Closing

Multitasking

Technical Knowledge

Education

Bachelor's Degree

Job description

Principal/ Senior Account Manager, Enterprise Solutions

Join to apply for the Principal/ Senior Account Manager, Enterprise Solutions role at Cvent

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and approximately 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent offers a comprehensive event marketing and management platform for marketers and event professionals, along with software solutions for hotels, venues, and destinations to grow their group/MICE and corporate travel business. Our technology connects millions of people at events globally, transforming the meetings and events industry through innovative technology that fosters human connection.

Our Culture

Cvent values its people and fosters an intrapreneurial culture that encourages employees to think and act like entrepreneurs, empowering them to take initiative, embrace risk, and make autonomous decisions. We celebrate diversity and believe that varied perspectives strengthen our organization.

Position Overview

We are seeking talented and motivated individuals for our Enterprise Account Manager roles who excel in a fast-paced, entrepreneurial environment. The primary responsibility is managing existing Fortune 2000 client accounts, identifying and closing sales opportunities, including contract renewals, upsells, and cross-sells. Providing excellent customer service, demonstrating solution-selling skills, and collaborating with Sales and Client Services teams are essential to ensure customer satisfaction and achieve sales targets.

Key Responsibilities

• Engage with existing clients to meet and exceed revenue goals
• Identify and close sales opportunities such as renewals, upsells, and cross-sells within Fortune 2000 accounts
• Develop relationships with key decision-makers to expand Cvent's footprint
• Collaborate with internal teams to ensure customer satisfaction
• Address and resolve customer issues promptly
• Target key accounts and develop strategies to penetrate them
• Forecast sales accurately through pipeline management
• Monitor and report sales activities
• Maintain account health through consistent follow-up
• Perform additional duties as assigned

Qualifications

• Bachelor’s degree preferred or relevant work experience
• At least 7 years of customer-facing sales and account management experience in software or related industry
• Minimum 1 year managing large (e.g., Fortune 2000) client accounts
• Ability to multitask in a dynamic environment
• Strong relationship management, consultative selling, and contract closing skills
• Proven track record of exceeding revenue goals
• Moderate technical knowledge and interest in technology
• Quick learner of technical product knowledge
• Willingness to travel approximately 30%

This position is remote, and salary information will be provided if required during recruitment based on applicant location. We are unable to sponsor visas for this role.

Additional Details

• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Software Development

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