Principal Program Manager, Sales & Success Strategy

Ladders; United States; Remote; USD 170,000 - 222,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Flexible work locations (office, home,

Hybrid

Job summary

Ladders is seeking a Principal Program Manager, Sales & Success Strategy to shape cross-functional strategy across sales and customer success in a fast-paced, matrixed IT environment. This role translates ambiguous priorities into structured execution plans and ensures governance and leadership visibility.

Based remotely in the US, you will own outcomes, manage interdependencies, measure progress, and drive multi-quarter initiatives with a GTM and product focus.

Qualifications

• 10+ years in Program Management, Strategy & Operations, Transformation, PMO, Consulting, or a similar role.
• Proven success in fast-paced, high-growth, or matrixed environments.
• Experience leading multi-quarter, multi-team transformation initiatives or portfolios.
• Preferred background in GTM and Product organizations, including Sales, Success, Marketing, and Engineering.
• Consulting, PMO, Change Management, or Business Operations experience is a plus.
• Strong command of program management frameworks, including OKRs and governance models.
• Detail-oriented and highly organized.

Responsibilities

• Maintain a unified source of truth across multiple teams
• Manage a portfolio using standard collaboration tools for visibility and alignment
• Own program outcomes, including success metrics and delivery results
• Identify risks early and facilitate discussions on resource impact
• Manage interdependencies across teams to protect timelines
• Collect and analyze data for actionable insights and progress tracking
• Create structured, actionable plans from ambiguous strategies

Skills

Program management

Strategy & operations

Governance

OKRs

Cross-functional leadership

Data analysis

Portfolio management

Job description

For our client, we are seeking a Principal Program Manager, Sales & Success Strategy to join the team of a leader in the Information Technology space.

This role will help shape and drive cross-functional strategy across sales and customer success organizations, translating ambiguous priorities into structured execution plans. You will bring clarity and alignment to multi-team initiatives, strengthen governance, and ensure leaders have the visibility needed to make timely decisions. The position is highly collaborative and focused on delivering measurable outcomes across a fast-paced, matrixed environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $170,100 – $222,075 annually

Responsibilities

• Maintain a unified source of truth across multiple teams
• Manage a portfolio using standard collaboration tools for visibility and alignment
• Own program outcomes, including success metrics and delivery results
• Identify risks early and facilitate discussions on resource impact
• Manage interdependencies across teams to protect timelines
• Collect and analyze data for actionable insights and progress tracking
• Create structured, actionable plans from ambiguous strategies

Qualifications

• 10+ years in Program Management, Strategy & Operations, Transformation, PMO, Consulting, or a similar role
• Proven success in fast-paced, high-growth, or matrixed environments
• Experience leading multi-quarter, multi-team transformation initiatives or portfolios
• Preferred background in GTM and Product organizations, including Sales, Success, Marketing, and Engineering
• Consulting, PMO, Change Management, or Business Operations experience is a plus
• Strong command of program management frameworks, including OKRs and governance models
• Detail-oriented and highly organized

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Flexible work locations, including office, home, or hybrid
• Access to a wide range of community engagement opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.