Principal Program Manager, Business Operations

Ladders; United States; Remote; USD 124,000 - 221,000; Full time

Benefits offered by this job

Flexible remote options (US)

Up to 20% travel

Professional development opportunities

Collaborative work environment

Job summary

Ladders is seeking a Principal Program Manager, Business Operations to join a leader in Information Technology. This role drives recurring operations, cross-functional cadences, and reporting to increase discipline and accountability in a fast-paced high-tech environment.

The position focuses on improving operational processes, partnering with Finance, HR, and other teams. Remote US-based candidates only; visa sponsorship unavailable. Compensation ranges from $124,000 to $221,430 annually.

Qualifications

• 7+ years of experience in business operations or program management in a high-tech environment.
• Proven ability to manage multiple operational processes and workstreams simultaneously.
• Strong program management skills, including risk identification and action tracking.
• Expertise in building and maintaining dashboards and operational metrics.
• Experience with budgeting, workforce planning, and vendor management.
• Exceptional organizational skills with a keen attention to detail.
• Strong communication skills for consolidating information from various sources.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft 365; familiarity with Airtable and Jira is a plus.

Responsibilities

• Manage recurring business operations processes and operating cadences across the organization.
• Maintain dashboards and reporting for visibility into key activities and milestones.
• Gather inputs from teams for accurate status reporting.
• Track operational metrics across budget, hiring, and employee engagement.
• Identify opportunities to simplify and automate operational processes.
• Coordinate operational activities across Finance, HR, and other functions.
• Prepare agendas and materials for effective meetings.

Skills

7+ years experience

Program management

Dashboards & metrics

Budgeting experience

Workforce planning

Vendor management

Organizational skills

Communication skills

Task prioritization

Tools

Microsoft 365

Airtable

Jira

Job description

For our client, we are seeking a Principal Program Manager, Business Operations to join the team of a leader in the Information Technology space.
This role will drive recurring business operations and cross-functional operating cadences that keep key initiatives moving forward. You will partner closely with Finance, HR, and other teams to bring structure, visibility, and accountability to complex workstreams. The position focuses on improving operational discipline through reporting, metrics, and process simplification while supporting strong execution in a fast-paced high-tech environment.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $124,000 - $221,430 annually

Responsibilities

• Manage recurring business operations processes and operating cadences across the organization
• Maintain dashboards and reporting for visibility into key activities and milestones
• Gather inputs from teams for accurate status reporting
• Track operational metrics across budget, hiring, and employee engagement
• Identify opportunities to simplify and automate operational processes
• Coordinate operational activities across Finance, HR, and other functions
• Prepare agendas and materials for effective meetings

Qualifications

• 7+ years of experience in business operations or program management in a high-tech environment
• Proven ability to manage multiple operational processes and workstreams simultaneously
• Strong program management skills, including risk identification and action tracking
• Expertise in building and maintaining dashboards and operational metrics
• Experience with budgeting, workforce planning, and vendor management
• Exceptional organizational skills with a keen attention to detail
• Strong communication skills for consolidating information from various sources
• Ability to prioritize tasks in a fast-paced environment
• Proficiency in Microsoft 365; familiarity with Airtable and Jira is a plus

Benefits

• Flexible work options including on-site, hybrid, or remote arrangements
• Opportunity for up to 20% travel to office locations and events
• Supportive work environment that values collaboration and organization
• Access to professional development and continuous improvement initiatives
• Engagement in cross-functional activities that enhance teamwork and communication

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.