Principal Product Manager, AI-Driven Associate Experience

Amazon; Seattle (WA); On-site; USD 180,000 - 243,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon’s Customer Service (CS) is reimagining the associate experience from the ground up. We are building a ground-up product for the Associate Journey, spanning pre-hire through onboarding, training, scheduling, and career progression.

This Principal Product Manager - Technical will drive AI-native capabilities to tailor the associate experience at scale. You’ll operate at the intersection of product strategy, AI/ML, and human-centered design, shaping decisions that reduce attrition and

Qualifications

• Bachelor's degree is required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience in technical product management.

Responsibilities

• Own product vision, strategy, and capability roadmap for Associate Journey spanning pre-hire through tenured associate experiences.
• Define what we build and why—translating associate needs into product capabilities that drive measurable business outcomes.
• Partner with UX and Behavioral Science teams to design and validate product experiences through experimentation and user research.

Skills

Roadmap strategy

Product leadership

Experimentation

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Job description

Amazon’s Customer Service (CS) is reimagining the associate experience from the ground up. We are building a ground-up product for the Associate Journey, spanning pre-hire through onboarding, training, scheduling, and career progression.

This Principal Product Manager - Technical will drive AI-native capabilities to tailor the associate experience at scale. You’ll operate at the intersection of product strategy, AI/ML, and human-centered design, shaping decisions that reduce attrition and