Principal Premium Services Engineer – Enterprise Support

Maetz Consulting, LLC; Miami (FL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Generous vacation package

Equity

401k matching

Medical and dental coverage

Domestic partner benefits

Health Savings Account

Life and Disability Benefits

Volunteer Time Off

Job summary

NETSCOUT is seeking a Principal Premium Services Engineer to partner with enterprise clients. You’ll diagnose, resolve, and prevent complex network and application issues across large-scale environments, working hands-on with servers, virtualization, cloud architectures, security frameworks, and big‑data technologies.

This role requires a proactive mindset, strong ownership, and collaboration with customers and internal teams.

Qualifications

• Bachelor’s Degree in Computer Science/Network Security related field or equivalent.
• 7+ years in network management supporting external enterprise customers.
• 2+ years in high touch or managed customer support environment.
• Proven expertise in customer relationship and management.
• Experience onsite at customer locations and cooperatively with HQ teams.
• Demonstrated ability to identify and resolve complex network and systems issues.
• Cisco certification (CCNA minimum, CCNP preferred).
• Linux certification (RHCSA or equivalent).

Responsibilities

• Troubleshoot and resolve complex network and product-related issues with customers.
• Interface with support, development, and SQA teams to address product issues and performance concerns.
• Research solutions using NETSCOUT Knowledge Management database and develop technical content.
• Provide guidance to customers on network management strategies using NETSCOUT product suite.
• Deliver high-quality, hands-on support while maintaining professionalism and technical depth.

Skills

Troubleshooting complex networks

Cross-team collaboration

Technical documentation

Customer relationship

Onsite travel

Education

Bachelor's degree in CS/Networks

Tools

CCNA

CCNP

RHCSA

Linux

Windows

VMware

Dell DOSD

Job description

NETSCOUT is seeking a Principal Premium Services Engineer to partner with enterprise clients. You’ll diagnose, resolve, and prevent complex network and application issues across large-scale environments, working hands-on with servers, virtualization, cloud architectures, security frameworks, and big‑data technologies.

This role requires a proactive mindset, strong ownership, and collaboration with customers and internal teams.