Principal Product Manager Technical, Conversational Shopping AI

Amazon Inc.; Santa Clara (CA); Hybrid; USD 207,000 - 280,000; Full time

Benefits offered by this job

RSUs

Sign-on bonus

Comprehensive benefits

Job summary

Amazon.com Services LLC seeks a Principal Product Manager Technical to own the post-purchase experience for Alexa for Shopping. You will set multi-year vision, measure success, and define how an agent handles delivery, returns, and replenishment with trust and safety at the forefront.

You will partner with engineering, science teams, Delivery Experience, Customer Service, and Selling Partner organizations to shape the future of shopping AI and the surfaces that define product ownership today.

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience in technical product management.

Responsibilities

• Own post-purchase strategy and roadmap, driving clarity when the problem and opportunity are not yet defined.
• Envision what a great post-purchase experience is and how to measure it, then create the roadmap to deliver on that vision.
• Define post-purchase actions the assistant can take (delivery, support, return, replenishment) and how it earns trust to perform them.
• Own surfaces where product ownership exists today (e.g., Your Orders, returns flow) and turn purchases into the next mission.
• Partner with engineering, science teams and Delivery Experience, Customer Service, and Selling Partner orgs to influence the future of shopping AI.

Skills

Roadmap strategy

Feature delivery

Technical product management

Education

Bachelor's degree

Job description

Principal Product Manager Technical, Conversational Shopping AI

Job ID: 10565297 | Amazon.com Services LLC

We are seeking a Principal Product Manager - Technical to own the post-purchase experience for Alexa for Shopping (formerly Rufus), the conversational shopping AI used by hundreds of millions of customers every month. You will set the multi-year vision for how agentic AI redefines everything that happens after a customer buys: tracking a delivery, getting started with a new product, troubleshooting it when something stops working, finding the accessory that fits it, and reordering the refill before it runs out. Each of those is a page a customer has to go find today, and you will define what each becomes when an assistant handles it for them.

Key job responsibilities

You will own post-purchase strategy and roadmap, driving clarity where the problem and opportunity are not yet defined. You will envision what a great post-purchase experience is and how to measure it, then create the roadmap to deliver on that vision. You will shape how post-purchase works in an agentic setting, defining which delivery, support, return, and replenishment actions the assistant takes on a customer's behalf, how it earns the trust to take them, and identifying the AI capabilities that will become table stakes before they are obvious. You will own the surfaces where product ownership happens today, from Your Orders to the returns flow, and turn each completed purchase into the beginning of the next mission. You will partner closely with multiple engineering and science teams, as well as the Delivery Experience, Customer Service, and Selling Partner organizations whose data and workflows the experience depends on, and will drive the cross-organizational decisions to define and influence the future of shopping AI.

About the team

Our mission is to fundamentally change how customers shop on Amazon by leveraging the state of the art in AI. Every month, hundreds of millions of customers use Alexa for Shopping to help with shopping decisions. We are building a conversational shopping experience that understands what customers need, provides trustworthy and helpful responses, and makes the entire shopping journey effortless. We will build the best shopping AI in the world — and then do it again in the next sprint.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• Experience building consumer products with Gen AI / LLMs / Agents as the core enabler.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 206,900.00 - 279,900.00 USD annually