Principal Platform Operations Engineer (Flexible/Remote)
Infobip ltd.
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Zusammenfassung
Infobip ltd. is seeking a Platform Operations Principal, the highest-level technical expert within Platform Operations, responsible for driving platform reliability, service integrity, and customer experience at scale.
The role combines hands-on mastery with cross-functional influence and strategic direction. You will mentor senior engineers, translate complex business and regulatory requirements into scalable operational solutions, and collaborate with product, architecture, and partner teams
Qualifikationen
- Mentor senior engineers and guide cross-functional teams.
- Define the long-term technical roadmap for the operational specialty area.
- Monitor usage patterns, traffic behavior, and reliability signals.
- Collaborate with Support, Customer Success, Compliance, Sales and Engineering.
Aufgaben
- Mentor senior engineers and guide cross-functional teams on technical direction, best practices, and problem-solving approaches.
- Define the long-term technical roadmap for the operational specialty area, aligned with priorities.
- Monitor customer usage, traffic behavior, performance bottlenecks, and reliability signals.
- Collaborate with cross-functional teams to translate needs into technical solutions and operational programs.
Jobbeschreibung
Infobip ltd. is seeking a Platform Operations Principal, the highest-level technical expert within Platform Operations, responsible for driving platform reliability, service integrity, and customer experience at scale.
The role combines hands-on mastery with cross-functional influence and strategic direction. You will mentor senior engineers, translate complex business and regulatory requirements into scalable operational solutions, and collaborate with product, architecture, and partner teams
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