Platform Operations Principal Engineer

Infobip Inc; Jersey City (NJ); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Competitive pay

Flexible work arrangements

ESOP

Job summary

Infobip Inc. in the United States seeks a Platform Operations Principal to act as the highest-level technical expert across CPaaS registrations, connectivity, and routing.

You will mentor senior engineers, define the long-term technical roadmap, and partner with cross-functional teams to ensure reliability at scale. You will translate regulatory requirements into practical controls, monitor operational risk, and lead initiatives that improve service integrity and customer experience across the

Qualifications

• Highest-level technical expert within Platform Operations.
• Mentor senior engineers and guide cross-functional teams on technical direction.
• Translate regulatory requirements into scalable operational solutions.

Responsibilities

• Provide authoritative guidance within a specialty area (registrations, connectivity, routing).
• Mentor senior engineers and guide cross-functional teams on technical direction.
• Define long-term technical roadmap for the operational specialty area.
• Monitor customer usage patterns and operational risk indicators.
• Ensure operational readiness of new features and platform changes.
• Collaborate with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations.

Skills

Technical leadership

Cross-functional collaboration

Mentoring

Platform operations

CPaaS registrations

Traffic routing

Job description

Infobip Inc. in the United States seeks a Platform Operations Principal to act as the highest-level technical expert across CPaaS registrations, connectivity, and routing.

You will mentor senior engineers, define the long-term technical roadmap, and partner with cross-functional teams to ensure reliability at scale. You will translate regulatory requirements into practical controls, monitor operational risk, and lead initiatives that improve service integrity and customer experience across the