Principal Managed Services Consultant

Hidden Jobs; United States; Hybrid; USD 102,000 - 136,000; Full time

Benefits offered by this job

Remote work

Hybrid work model

International team environment

Company pension plan

Job summary

Hidden Jobs is seeking a senior, client-facing Atlassian consultant to join a managed services practice. You will blend deep architecture work with strategic advisory duties, collaborating with transformation, delivery, customer success, and sales teams to improve stability and adoption across complex environments.

You will act as a trusted advisor, lead multi-stakeholder engagements, and design scalable frameworks that raise operational excellence across tools and teams.

Qualifications

• Significant senior consulting experience within an enterprise services or managed services context.
• Deep hands-on expertise with the Atlassian ecosystem, including architecture and integration patterns.
• Track record of leading complex, multi-stakeholder technical engagements that drive measurable customer value.
• Mentorship or coaching experience, with the ability to raise standards across a technical delivery team.
• Strong cross-functional collaboration skills in a fast-moving, international environment.
• Native-level or bilingual German and strong professional English communication skills.

Responsibilities

• Act as a trusted strategic advisor to enterprise customers, connecting managed services with broader transformation offerings.
• Lead complex problem diagnosis and resolution across customer environments using deep Atlassian architecture knowledge and scalable solution design.
• Improve system stability by spotting patterns, anomalies, recurring issues, and risks before they turn into incidents.
• Design scalable frameworks, best practices, and solutions that raise operational excellence across tools, teams, and customer environments.
• Lead value conversations including roadmap planning, executive briefings, optimization programs, and transformation initiatives.
• Build consultative relationships with senior client stakeholders such as department heads, program managers, and IT leaders.
• Coach team members on a proactive, consultative mindset and raise standards across the practice.
• Establish standards for knowledge management, enablement content, onboarding, and knowledge transfer.

Skills

Senior consulting experience

Atlassian ecosystem expertise

Stakeholder management

Mentorship

Cross-functional collaboration

Tools

Jira

Confluence

Bitbucket

Architecture patterns

Job description

Role overview

A senior, client-facing consulting role within a managed services practice that helps large enterprises get more value from the Atlassian ecosystem. The position blends deep technical architecture work with strategic advisory duties, working alongside transformation, delivery, customer success, and sales teams to improve stability and adoption across complex customer environments.

Responsibilities

• Act as a trusted strategic advisor to enterprise customers, connecting managed services with broader transformation offerings.
• Lead complex problem diagnosis and resolution across customer environments using deep Atlassian architecture knowledge and scalable solution design.
• Improve system stability by spotting patterns, anomalies, recurring issues, and risks before they turn into incidents.
• Design scalable frameworks, best practices, and solutions that raise operational excellence across tools, teams, and customer environments.
• Lead value conversations including roadmap planning, executive briefings, optimization programs, and transformation initiatives.
• Build consultative relationships with senior client stakeholders such as department heads, program managers, and IT leaders.
• Coach team members on a proactive, consultative mindset and raise standards across the practice.
• Establish standards for knowledge management, enablement content, onboarding, and knowledge transfer.

Requirements

• Significant senior consulting experience within an enterprise services or managed services context.
• Deep hands-on expertise with the Atlassian ecosystem, including architecture and integration patterns.
• Track record of leading complex, multi-stakeholder technical engagements that drive measurable customer value.
• Mentorship or coaching experience, with the ability to raise standards across a technical delivery team.
• Strong cross-functional collaboration skills in a fast-moving, international environment.
• Native-level or bilingual German and strong professional English communication skills.

Benefits and work setup

• Remote or hybrid working options based anywhere in Germany.
• International and multicultural team environment.
• Flexible remote work policy and an optional company pension plan.
• Gym membership or gym pass.
• Statutory vacation entitlement plus five additional days.
• Opportunities to contribute to thought leadership, communities, and cross-regional initiatives.
• Equal opportunity employer committed to fair consideration regardless of background or beliefs.