Senior Atlassian Architect (Remote)

Myriad360; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Myriad360 is seeking a Senior Atlassian Solution Architect to lead design, implementation, optimization, and adoption of Atlassian-based Enterprise Service Management solutions.

This role will work directly with Clients and internal engineering, sales, project management, and managed services teams to translate business and operational requirements into scalable solutions using Jira, Jira Service Management, Confluence, Assets, Jira Product Discovery, Jira Operations, Atlassian Guard, and

Qualifications

• Senior Atlassian consultant with 7+ years designing, implementing, and optimizing Jira/JSM in enterprise environments.

Responsibilities

• Lead solution architecture and design for Atlassian-based Enterprise Service Management across incidents, requests, changes, and assets.
• Translate business, technical, and operational requirements into scalable Atlassian solutions.
• Define integration architectures with Microsoft Entra ID, Teams, and ERP/HR systems.
• Produce technical designs, data models, and implementation roadmaps.
• Ensure security, maintainability, and alignment with client operating models.

Skills

Jira

Jira Service Management

Confluence

Assets/CMDB

Jira Product Discovery

Jira Operations

Atlassian Guard

ITIL

Service Management

Tools

Jira

Confluence

Assets/CMDB

Jira Service Management

Jira Product Discovery

Jira Operations

Job description

Who You Are

You are a senior Atlassian consultant and solution architect with 7+ years of experience designing, implementing, and optimizing Jira and Jira Service Management solutions in complex enterprise environments. They bring strong expertise in ITIL-based service management, Assets and CMDB design, workflow and automation development, integrations, migrations, governance, and platform modernization, along with the ability to translate business requirements into secure, scalable, and supportable solutions.

About The Role

Myriad360 is seeking a Senior Atlassian Solution Architect to lead the design, implementation, optimization, and adoption of Atlassian-based Enterprise Service Management solutions. This role will work directly with Clients and internal engineering, sales, project management, and managed services teams to translate business and operational requirements into scalable solutions using Jira, Jira Service Management, Confluence, Assets, Jira Product Discovery, Jira Operations, Atlassian Guard, and related marketplace applications.

The ideal candidate combines strong Atlassian platform expertise with practical experience in ITIL, service management, asset management, workflow design, integrations, automation, and solution consulting. This is a senior individual contributor role with responsibility across presales, discovery, architecture, implementation, technical leadership, and ongoing optimization.

Must be based in the United States.

Other responsibilities include:

Solution Architecture and Design

• Lead discovery sessions, requirements workshops, and solution design activities with Client stakeholders.
• Translate business, technical, and operational requirements into scalable Atlassian solutions.
• Design Jira and Jira Service Management projects, workflows, request types, forms, queues, SLAs, permissions, notifications, automation, dashboards, and reports.
• Develop Assets and CMDB data models, object schemas, relationships, lifecycle processes, and governance standards.
• Design service management capabilities across incident, request, problem, change, knowledge, asset, configuration, and service-level management.
• Define integration architectures involving Atlassian products, Microsoft Entra ID, Microsoft Teams, monitoring platforms, identity providers, CMDBs, ERP systems, HR systems, and other enterprise applications.
• Evaluate and recommend Atlassian Marketplace applications, Forge solutions, APIs, middleware, and automation approaches.
• Produce solution architecture documents, technical designs, process models, data models, integration specifications, and implementation roadmaps.
• Ensure proposed solutions are secure, supportable, maintainable, and aligned with Client operating models.

Presales and Client Advisory

• Support sales pursuits, proposals, demonstrations, estimates, statements of work, and technical presentations.
• Conduct technical discovery and identify Client pain points, business outcomes, dependencies, risks, and assumptions.
• Develop solution options and articulate the value, tradeoffs, implementation effort, and operating implications of each option.
• Lead Atlassian demonstrations tailored to Client use cases and stakeholder priorities.
• Contribute to account expansion through roadmap development, platform assessments, maturity reviews, and optimization recommendations.
• Serve as a trusted technical advisor to Client executives, platform owners, process owners, and technical teams.

Implementation and Technical Leadership

• Provide technical leadership throughout implementation, migration, configuration, integration, and testing activities.
• Establish configuration standards, naming conventions, governance models, and reusable solution patterns.
• Lead data migration planning, data mapping, transformation, reconciliation, validation, and cutover activities.
• Define and oversee system integration testing, user acceptance testing, defect triage, remediation, and release readiness.
• Support adoption planning, training, knowledge transfer, documentation, and