Engagement Manager

Atlassian; Northern (KY); Hybrid; USD 109,000 - 172,000; Full time

Benefits offered by this job

Health and wellbeing resources

Paid volunteer days

Comprehensive benefits

Job summary

At Atlassian, the Advisory Services team is a globally distributed group of experts who help top customers achieve complex outcomes from our solutions. As an Engagement Manager, you will lead client engagements as an individual contributor, coordinating with internal teams to ensure value delivery and successful outcomes for every project.

You will manage scope, drive efficient delivery, and uncover opportunities for expansion while building lasting client relationships.

Qualifications

• 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles.
• 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms.
• Fluent in English; second language such as Spanish, French, or Portuguese is a plus.

Responsibilities

• Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle.
• Take charge of proactive scope management to ensure alignment with the engagement vision and outcomes.
• Execute projects to achieve results while balancing time and resources, identifying opportunities for growth and expansion.
• Accelerate time to value by applying project and program management expertise.
• Cultivate enduring client relationships through consultative communication and value reporting.
• Partner with teams across Atlassian to advocate for customer needs and innovative solutions.
• Travel up to 30% domestically, and internationally in some cases.

Skills

Client relationship management

Project delivery

SaaS domain experience

Fluent English

Education

PMP Certification

Agile Certification

Job description

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We’re hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian’s solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services.

What You'll Do

Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.

Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.

Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.

Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.

Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your Background

5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes.

8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs.

You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication.

It’s nice if you have

PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $131,400 - $171,550

Zone B: $118,260 - $154,395

Zone C: $109,062 - $142,387

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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