Principal Legal Analyst - Law Enforcement Response

ZwillGen

Chicago (IL)

Hybrid

USD 70,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Generous PTO

401(k) retirement plan

Weekly DoorDash meal allowance

Onsite fitness center

Job summary

ZwillGen is seeking an experienced Principal Legal Analyst to support third-party requests for user data from clients. This role requires a detail-oriented individual with 7+ years in the legal or compliance field and a thorough understanding of relevant laws like the ECPA.

The position offers a hybrid or fully remote work arrangement, competitive salary ranging from $70,000 to $85,000, generous benefits including PTO, wellness programs, and a positive workplace culture.

Qualifications

7+ years of relevant experience in the legal or compliance field.
Comprehensive understanding of the Electronic Communications Privacy Act (ECPA).
Ability to pass a criminal background check and apply for a U.S. government security clearance.

Responsibilities

Support client engagements by responding to third-party requests for user data.
Analyze and respond to legal requests for user data in accordance with client policies.
Drive accountability and alignment by participating in QA and proposing training.

Skills

Meticulous organization

Strategic thinking

Critical thinking

Emotional intelligence

Effective collaboration

Education

Associate’s degree or higher

Tools

Google Workspace

Zendesk

Job description

Work Location

Work Location: This position may be performed on a hybrid basis for candidates located near one of our office locations or fully remote for candidates residing in approved states outside of commuting distance. We are currently hiring in the following states/jurisdictions: California, District of Columbia (DC), Florida, Illinois, Maryland, New York, Tennessee, Texas, and Washington State.

About ZG Subpoena Solutions (ZGSS)

ZG Subpoena Solutions (ZGSS) is a close-knit team of dedicated professionals who work together to design, implement, and manage customized solutions for business processes, including legal process compliance and third‑party requests for access to user data. Our clients rely on us to tackle this critical yet non‑revenue‑generating work, allowing our clients to focus on providing their customers with outstanding products and services.

We love working here because we like standing at the intersection of user data and law enforcement demands. We are driven to provide better service every day, and we genuinely like being part of a team at the center of the action. Our business is rapidly expanding, and we are eager to capitalize on our continued growth and position as the leader in legal process response solutions.

Principal Legal Analyst – Role Overview

We are seeking an experienced, self‑motivated, and detail‑oriented Principal Legal Analyst with sound judgment and strong analytical and critical thinking skills to support client engagements and join our team handling third‑party requests for user data. The ideal candidate must be a subject matter expert across multiple types of legal requests and possess deep knowledge of applicable laws, policies, and compliance standards. This individual is adept at reviewing and assisting with complex team escalations and identifying opportunities to optimize the engagement.

What You Will Do

Support client engagements by responding to all types of third‑party requests for user data, reviewing client materials to identify gaps, working collaboratively to implement revisions, and assisting with escalations.
Maintain a comprehensive understanding of applicable laws including laws relevant to client guidance.
Analyze and respond to all types of legal requests for user data in accordance with client policies and procedures, ensuring accuracy and consistency.
Review and assist with team escalations, seek guidance when needed, and document for alignment.
Assess client materials to identify gaps, evaluate and implement procedural revisions, and raise policy issues.
Drive accountability and alignment by participating in QA, analyzing results, and proposing training to close skill gaps and strengthen the team.
Partner with the senior supervisor to analyze engagement data, identify trends, and calibrate productivity benchmarks.
Support successful client onboarding by quickly learning client policies and contributing to the optimization of client engagement.
Handle sensitive content with professionalism while holding others to the same standard.

What You Bring

Meticulous organization and strong attention to detail to ensure accurate analysis, effective request handling, and consistent, high‑quality results.
Utilizes strategic thinking to synthesize information and make data‑informed decisions aligned with organizational goals.
Applies critical thinking and experience to evaluate complex decisions, balancing factors, outcomes, and organizational impact.
Practices emotional intelligence through self‑awareness and growth by embracing feedback, building on strengths, and demonstrating empathy.
High emotional intelligence, self‑awareness, and a growth mindset characterized by openness to feedback and empathy for others.
Effective collaboration across diverse teams while maintaining a positive, professional demeanor.
Exercises a high level of discretion and confidentiality.

Your Capabilities & Experience

Associate’s degree or higher preferred; or equivalent combination of education and experience.
Minimum of 7+ years of relevant experience in the legal or compliance field.
Comprehensive understanding of the Electronic Communications Privacy Act (ECPA) and its application to data governance practices.
Proficiency in Google Workspace, internet technology, and software (Zendesk a plus, but not required).
Must be able to pass a criminal background check and be willing to apply for a U.S. government security clearance and/or pass a drug test if requested.

What We Provide You

A hybrid or potentially fully remote work arrangement, depending on geographic location.
Work‑life balance, generous PTO (earn up to 15 days annually), and 11 paid holidays.
Competitive compensation and discretionary bonus.
A full range of generous benefits, including medical, flexible spending accounts, dental, vision, short‑term and long‑term disability, employee assistance program (EAP), commuter benefits, pet discount plan, pet insurance, ID theft protection, and more.
401(k) retirement plan and profit sharing.
Weekly DoorDash meal allowance.
Employee discount program.
Quarterly volunteer opportunities.
A proud commitment to employee well‑being.
Onsite fitness center (Chicago).