Senior Supervisory Legal Analyst - Law Enforcement Response

ZG Subpoena Solutions; Washington (District of Columbia); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid/Remote options

PTO up to 15 days

11 paid holidays

401(k) with profit sharing

Medical benefits

Weekly meal allowance

Employee discounts

Job summary

ZG Subpoena Solutions is seeking a Senior Supervisory Legal Analyst to lead a team handling third-party requests for user data and to guide client engagements. The role requires deep knowledge of ECPA-like frameworks, strong judgment, and high emotional intelligence.

The position offers hybrid or remote options depending on location, with competitive compensation and comprehensive benefits. You will drive process improvements, manage escalations, and ensure compliant, accurate responses to

Qualifications

• Experienced leader overseeing client engagements and teams in a legal/compliance context.
• Strong analytical and critical thinking skills with attention to detail.
• Knowledge of applicable laws, policies, and compliance standards.

Responsibilities

• Oversee client engagements by tracking progress, prioritizing tasks, delegating work, meeting deadlines, reporting risks, and updating leadership.
• Maintain comprehensive understanding of applicable laws relevant to client guidance.
• Analyze, interpret, and respond to third-party legal process requests for user data with accuracy and consistency.
• Review and resolve team escalations, seek guidance on complex matters, and document resolutions.
• Assess client workflows and materials, propose procedural improvements, and escalate questions for review.
• Evaluate engagement data to refine benchmarks and allocate resources effectively.
• Support QA and training to improve team performance and outcomes.
• Translate reports and data into meaningful insights for leadership and strategy.
• Assist in successful client onboarding by building expertise in client policies and procedures.
• Handle sensitive content with professionalism and confidentiality.

Skills

Leadership

Attention to detail

Strategic thinking

Critical thinking

Emotional intelligence

Collaboration

Discretion

Education

Associate degree or higher

7+ years in legal/compliance

Tools

Google Workspace

Zendesk

Job description

Salary Range:

$75,000.00 - $110,000.00 per year based on experience, education, and geographic location.

FLSA Status:

Hourly, Non-Exempt (overtime eligible)

This position may be performed on a hybrid basis for candidates located near one of our office locations or fully remote for candidates residing in approved states outside of commuting distance.

We are currently hiring in the following states/jurisdictions*:

• California
• District of Columbia (DC)
• Florida
• Illinois
• Maryland
• New York
• Tennessee
• Texas
• Washington State
• While we are currently hiring in these geographic areas, we are also open to considering qualified candidates who reside elsewhere.

Who We Are

ZG Subpoena Solutions (ZGSS) is a close-knit team of dedicated professionals who design, implement, and manage customized solutions for business processes, including legal process compliance and third-party requests for access to user data. Our clients rely on us to tackle this critical work so they can focus on providing outstanding products and services.

Why We Love Working Here

We love working here because we like standing at the intersection of user data and lawful demands. We are driven to provide better service every day, and value being part of a collaborative team at the center of complex and evolving legal process issues. Our business is rapidly expanding, and we are eager to build on our continued growth and position as the leader in legal process response solutions.

What We're Looking For

We are seeking an experienced, self-motivated, and detail-oriented Senior Supervisory Legal Analyst with high emotional intelligence, sound judgment, and strong analytical and critical thinking skills to manage client engagements and lead a team of legal analysts responsible for handling third-party requests for user data.

The ideal candidate

must possess demonstrated leadership capabilities and deep knowledge of applicable laws, policies, and compliance standards. This individual is adept at reviewing and resolving complex team escalations, monitoring performance and productivity, and fostering the growth and development of team members.

Requirements

What You Will Do:

• Oversee client engagements by tracking goal progress, assigning priorities, delegating tasks, meeting deadlines, reporting compliance risks, and communicating engagement status to leadership.
• Maintain a comprehensive understanding of applicable laws, including laws relevant to client guidance.
• Analyze, interpret, and respond to third-party legal process requests for user data from law enforcement, in accordance with applicable law and client-specific policies and procedures, while ensuring accuracy, consistency, and attention to detail.
• Review and resolve team escalations, seek guidance on novel or complex matters when appropriate, and document resolutions to promote consistency and team alignment.
• Assess client workflows and materials, recommend and implement procedural improvements, and identify legal or policy questions requiring escalation for further review.
• Evaluate engagement and productivity data to refine benchmarks, optimize resources, resolve issues, and deliver actionable insights to leadership.
• Drive accountability and alignment by participating in QA, evaluating results, and enhancing training to close skill gaps and strengthen team performance.
• Translate reports and data into meaningful business insights, communicate findings to leadership, and support organizational strategy implementation.
• Facilitate successful client onboarding by quickly developing expertise in client policies, systems, products, and procedures and contributing to the optimization of client engagements.
• Handle sensitive content with professionalism while holding others to the same standard.

What You Bring

• Meticulous organization and strong attention to detail to ensure accurate analysis, effective request handling, and consistent, high-quality results.
• Strategic thinking and the ability to synthesize information and make data-informed decisions aligned with organizational goals.
• Strong critical thinking and sound judgment to evaluate complex decisions, balancing competing factors and outcomes, and consider organizational impact.
• Emotional intelligence, self-awareness, and a growth mindset demonstrated through openness to feedback, continuous development, and empathy for others.
• Effective collaboration across diverse teams while maintaining a positive, professional demeanor.
• A high level of discretion and commitment to maintaining confidentiality.

Your Capabilities & Experience

• Associate’s degree or higher preferred; or equivalent combination of education and experience.
• Minimum of 7+ years of relevant experience in the legal or compliance field and a minimum of 4 years of leading a team is required.
• Comprehensive understanding of the Electronic Communications Privacy Act (ECPA) and its application to data governance practices.
• Proficiency in Google Workspace, internet technology, and software (Zendesk a plus, but not required).
• Must be able to pass a criminal background check and be willing to apply for a U.S. government security clearance and/or pass a drug test if requested.

What We Provide You

• A hybrid or potentially fully remote work arrangement, depending on geographic location.
• Work-life balance, generous PTO (earn up to 15 days annually), and 11 paid holidays.
• Competitive compensation and discretionary bonus.
• A full range of generous benefits, including medical, flexible spending accounts, dental, vision, short-term and long-term disability, employee assistance program (EAP), commuter benefits, pet discount plan, pet insurance, ID theft protection, and more.
• 401(k) retirement plan and profit sharing.
• Weekly meal allowance.
• Employee discount program.
• Quarterly volunteer opportunities.
• A proud commitment to employee well-being.
• On-site fitness center (Chicago).