Principal Key Account Manager

New Logo July 2022; Cambridge (MA); Hybrid; USD 79,000 - 120,000; Full time

Benefits offered by this job

PTO 22 days

Floating holidays

Medical, vision and dental plans

401K with match

Job summary

Hays Life Sciences is seeking a Principal Account Manager to manage and grow strategic client partnerships in the Life Sciences sector. This role focuses on client management, account growth, and coordinating staffing solutions across biotech, pharma, medical device, and CROs.

You will serve as the primary contact for hiring managers and HR stakeholders, aligning workforce needs with delivery teams. The role requires deep industry knowledge and strong relationship skills, with responsibilities

Qualifications

• 7+ years in staffing, recruitment, or business development in Life Sciences.
• Experience with pharma/biotech/CRO/medical device environments.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple client accounts simultaneously.

Responsibilities

• Build and maintain relationships with hiring managers and key stakeholders.
• Manage active client accounts and identify opportunities for account expansion.
• Partner with recruitment teams to deliver high-quality talent solutions.
• Lead intake meetings, workforce planning discussions, and hiring strategy conversations.
• Monitor service delivery, hiring timelines, and client satisfaction.
• Negotiate commercial terms and support contract renewals.
• Maintain accurate pipeline and account activity within CRM systems.

Skills

Relationship management

Business development

Client management

Stakeholder management

Consultative selling

Job description

Principal Account Manager - Life Sciences

Your New Company

Hays Life Sciences is a global leader in specialist recruitment, partnering with biotech, pharmaceutical, and medical device organizations across the U.S. We support high-growth, venture-backed companies as well as established industry leaders, delivering talent across Clinical Development, Medical Affairs, Regulatory Affairs, Biometrics, and Commercial functions.

Your New Role

We are seeking a driven and relationship-focused Principal Account Manager to support and grow strategic client partnerships across the Life Sciences sector. This is a 180 role focused exclusively on client management, account growth, and delivery coordination, working closely with recruitment consultants to provide exceptional staffing solutions across biotech, pharmaceutical, medical device, and CRO organizations.

The Principal Account Manager will serve as the primary point of contact for hiring managers and HR stakeholders, developing a deep understanding of client hiring needs, workforce planning initiatives, and business objectives. Responsibilities include managing existing accounts, identifying new opportunities within client organizations, coordinating recruitment activity, ensuring a high-quality customer experience, and driving revenue growth through contract, permanent, and project-based staffing solutions. This role is ideal for someone who enjoys developing long-term client partnerships while supporting the growth of innovative Life Sciences organizations.

Key Responsibilities:

• Build and maintain strong relationships with hiring managers and key stakeholders.
• Manage active client accounts and identify opportunities for account expansion.
• Partner with recruitment teams to deliver high-quality talent solutions.
• Lead intake meetings, workforce planning discussions, and hiring strategy conversations.
• Monitor service delivery, hiring timelines, and client satisfaction.
• Negotiate commercial terms and support contract renewals.
• Maintain accurate pipeline and account activity within CRM systems.

Requirements:

• 7 + years of experience in staffing, recruitment, or business development within the Life Sciences industry.
• Strong knowledge of pharmaceutical, biotechnology, CRO, or medical device environments.
• Excellent communication, stakeholder management, and consultative selling skills.
• Ability to build trusted relationships and manage multiple client accounts simultaneously.

What you will get

• Base compensation of $79,350 US, plus tiered commission
• Hybrid/flexible schedule with three days inoffice.
• PTO starting at 22 days,4 floating holidays.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth.

More about us

Hays is the world's leading recruitmentexperts. Forusit starts with people. By combining years of hands-on experience with global and localexpertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, ourtechnologyand tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We havea very activerelationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth trainingarounddifferent DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of diversity that embraces people withdifferencebackgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.