Program Manager

New Logo July 2022; Santa Clara (CA); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Base compensation of $90K+ plus bonus

22 days PTO, plus floating and volunteer days

Competitively priced medical, vision, and dental plans

401K with guaranteed match

Continuous training and support

Job summary

A leading recruitment firm based in California is seeking an experienced professional to manage client accounts and service delivery in a fast-paced environment. You will lead recruitment efforts and build relationships with stakeholders, ensuring account growth and effective service initiatives. Candidates should have a strong MSP background and presentation skills. The role offers competitive compensation with additional perks, including PTO and healthcare options.

Qualifications

• Minimum 5 years of prior MSP experience managing large accounts.
• Expertise in services procurement and operational reviews.
• Effective verbal and written communication for client relationships.

Responsibilities

• Lead successful management of client accounts and service delivery.
• Achieve budget and growth targets for client accounts.
• Establish key client relationships and escalate issues effectively.

Skills

Prior MSP experience

Presentation skills

Strong communication skills

People management

Stakeholder relationship management

Tools

Excel

PowerPoint

Beeline

Job description

Disclaimer: This is an evergreen job posting designed to connect with top talent for future opportunities. While this role is not actively hiring at the moment, we welcome applications to be considered for upcoming positions.
Please note: This posting represents an ongoing effort to establish our talent pipeline and community. It is not for an active or currently open role. Qualified applicants may be contacted when a relevant position becomes available.

What future do you want to create?

At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart.

To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work.

A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

WHY JOIN HAYS?

Be part of the team

We’re driven to work hard but know when to have fun. We call it the Hays spirit. You’ll experience this motivating energy in every part of our global team, and an inclusive environment where you can be yourself.

Feel set up to thrive

We're believers that personal growth leads to professional progression. Our open and accessible managers support you throughout your career, making sure you feel heard, valued and set up to succeed.

Go further in your career

Our scale and expertise mean you have access to a variety of progression opportunities. We give you firm foundations for your career, and the speed you can move forward is determined by your performance.

Work at the leading edge

Joining Hays means joining a business that’s going places. We’re transforming the way we do things, and shaping the future of the world of work, so if you thrive in a fast-paced environment, Hays is the place to be.

OUR VALUES

• Own the outcomes – establish and maintain long-term partnerships with clients, negotiate B2B contracts with integrity, and see initiatives through to delivery.
• Be better together – collaborate with the HAYS delivery team, share knowledge, and represent the organization at networking events to build stronger connections.
• Champion the customer – understand client needs, align solutions, and proactively drive value through cross-selling and strategic engagement.

Your new team

Join one of our key clients to lead all client account and service delivery on site in Fort Worth, TX 4x per week with monthly visits to Houston site, other travel when necessary. This client is a light industrial/manufacturing client with multiple locations across the US. This client opportunity in our MSP is a high-pace, customer centric environment where you will have an opportunity to drive great recruitment and account results while coaching and developing a high performing team.

Your new role:

• To lead and take full responsibility for the successful management of the client account and service delivery
• To achieve budget and growth on the client account by maximizing fees and recognizing opportunities
• Establish and develop key client relationships in line with the client’s contract plan by meeting with Key stakeholders on a weekly basis
• First point of escalation to resolve worker, supplier or hiring manager issues
• To maintain an effective partnership with the client and continually develop & sustain account initiatives including:
• Driving Continuous Improvement Plan – BAU
• Tracking KPI/SLAs
• Managing cost savings initiativesManagement of program deliverables as outlined in MSA
• Provide specialist expert advice, support and recommendations to key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys and engage and educate key stakeholders on our business and capabilities.
• Meet with key stakeholders on a weekly basis (ensure Team as well), whilst developing strong relationships with HR, Procurement and other key stakeholders and manage client or candidate disputes in a timely and effective manner

You will have:

• Experience: Prior MSP experience (minimum 5 years) of large, complex account(s) (over 100M in spend). Ideally light industrial exposure preferred
• Systems: Prior experience using Beeline preferred or proven experience in VMS reporting, working experience in Excel & PowerPoint
• Expertise: Knowledge of services procurement preferred, proven experience of managing operational and service reviews effectively with ability to manage stakeholder relationships effectively
• Presentation: Professional presentation skills and effective communication skills, including strong persuasion and influencing skills, issue resolution and problem solving skills ie will be able to identify and manage risk. You will also be confident in sales / pitches and a strong understanding of contract governance
• Budget and Planning: Understands forecast/planning and attraction strategies: budgeting & forecasting experience and able to understand Profit and Loss, how to manage debt and WIP.
• People Management: Able to build culture through coaching, feedback and accountability.
• Communication: Timely and effective communication – both verbal and written and be able to develop and nurture strong relationships with the client

What we offer:

• We offer base compensation of $90K+ plus bonus
• PTO starting at 22 days, 2 floating holidays and 2 volunteer days.
• Competitively priced medical, vision and dental plans to choose what works best for you.
• 401K with guaranteed match and fast-paced vesting schedule.
• Initial and continuous training & support from Learning & Development for your professional growth.

What you need to do now

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.

More about us

Hays is the world's leading recruitment experts. Last year we placed 80,000 people in permanent jobs and over 250,000 people in to temporary roles globally. We employ over 13,000 recruiting experts in 32 countries with opportunities for growth, leadership and travel. And enjoy an unrivalled position as the number most followed staffing company on LinkedIn, with over 6 million followers.

For us it starts with people. By combining years of hands‑on experience with global and local expertise, we deliver tangible insights that help move our customers forward.

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in‑depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.