Principal - Institute for HOPE-CICIP Program

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

The MetroHealth System is seeking a senior operations and process improvement leader to guide analysis, redesign, and execution across enterprise initiatives. You will partner with senior leaders to drive population health focused care models, ensuring efficiency, accountability, and measurable improvements in care delivery.

Ideal candidates will bring seven years of cross-functional change management experience, strong strategic thinking, and a proven ability to manage large, complex projects

Qualifications

• Master’s degree in a related field or equivalent combination of education, training and experience beyond the stated requirements.
• Demonstrated seven years of experience in systemic problem solving, influencing and creating change in complex organizations.
• Analytical ability with experience in strategic planning processes.
• Strong leadership, communication, and cross-functional collaboration skills.
• Proficiency in Microsoft Office Suite including PowerPoint, Project, Visio and project management tools.

Responsibilities

• Lead operational process analysis, redesign and execution consultation for a population health focused model across care sites and populations.
• Manage internal initiatives and organizational change strategies to improve efficiency and productivity.
• Collaborate with senior leadership and cross-functional teams to align resources and strategic priorities.

Education

Master’s degree in a related field

Advanced Degree in business-related field

Tools

PowerPoint

Project

Visio

Job description

Location: BROOKLYN HEIGHTS

Biweekly Hours: 80.00

Shift: 8:30am - 5:00pm

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as a senior level team member assigned to operational process analysis, redesign, and execution consultation, working on a wide range of current and emerging initiatives, projects and activities that are designed to strengthen and grow the Institute for HOPE (I4HOPE) in a patient‑centric manner. Provides leadership consultation in the development of strategy and execution of tactics resulting in the development of a population health focused care model that is operationalized across care sites and populations. Undertakes complex projects and activities, researching, initiating and successfully managing internal initiatives and organizational change strategies for improvement and growth. Maintains oversight for resource utilization specific to spending on total cost of care while facilitating teams to review and redesign processes and procedures which improve efficiency and productivity across the enterprise and continuum of care. Participates in institutional planning, policy development, and problem resolution. Works seamlessly with senior leadership and cross‑functional teams, using team building, collaborative, and inclusive methods in the pursuit of internal process enhancements, service improvements, and external community outreach activities. May execute unique and emerging special project assignments that require critical thinking, analytical skills, and report writing expertise, within a short window of opportunity. Upholds the mission, vision, values, and customer services standards of the MetroHealth System.

Qualifications

Required:

• Master’s degree in a related field or any equivalent combination of education, training, and experience in addition to the experience stated below
• Seven years of experience in systemic problem solving, influencing and creating change in complex organizations, process improvement and managing large cross‑functional initiatives
• Demonstrated leadership skills, ability to plan, organize, coordinate and direct multiple projects and activities with varied deadlines
• Analytical ability and experience with strategic planning processes
• Must be a strategic thinker and effective in moving strategic agendas
• Politically savvy and ensures the utmost discretion and confidentiality in all matters
• Team building skills with the ability to work well with all levels of personnel
• Strong written and oral communication skills
• Excellent interpersonal skills with ability to interact with diverse internal and external constituents
• Strong financial acumen and understanding of financial planning methodologies
• Ability to deal effectively with ambiguous situations
• Proficiency in Microsoft Office Suite, including PowerPoint, Project, and Visio as well as project management tools

Preferred:

• Leadership experience in a teaching and/or public hospital
• Advanced Degree in a business‑related field or relevant discipline
• Project Management Professional (PMP) certification
• Demonstrated knowledge and application of Lean/Six Sigma principles and methodology
• Diversity of experience with focus on logistics, production, change management, clinical operations, information systems or IT applications, or process/service human‑centered design

Physical Requirements

• Ability to sit, stand, stoop, bend, and ambulate intermittently during the day.
• May sit or stand for extended periods of time.
• Ability to use computer.
• Ability to communicate in face‑to‑face, phone, email, and other communications.
• Ability to read job‑related documents.
• Ability to travel.