Director- Technology It

MetroHealth; Cleveland, Northern (OH, KY); Hybrid; USD 150,000 - 230,000; Full time

Job summary

The MetroHealth System is seeking a Senior Director of IT Infrastructure to lead strategy, architecture, engineering, implementation and ongoing support of the health system's technology backbone. You will drive disaster recovery, data center operations and unified communications across multiple campuses.

Ideal candidate has 5+ years leading infrastructure projects in healthcare, strong executive communication, ITIL/ISO/Six Sigma knowledge, and a track record of aligning IT with clinical and

Qualifications

• Bachelor's degree in CS/Engineering or related discipline.
• 5+ years in system administration and leadership.
• 5+ years leading information system projects.
• 5+ years in infrastructure domains.
• Strategic thinking and leadership from concept to optimization.
• Strong networks, clinical application understanding, and security standards.
• Proficient in MS Word, Excel, PowerPoint, Visio, and Project.
• Excellent interpersonal and executive communication skills.
• Excellent organizational skills to meet deadlines and changing priorities.
• Knowledge of ITIL foundations, ISO or Six Sigma.

Responsibilities

• Oversee strategy, planning, architecture, engineering, implementation, maintenance, and support of company-wide technology infrastructure systems.
• Serve as thought leader for infrastructure in a multi-site academic medical center.
• Lead major IS incident response on a rotating basis.
• Mentor and develop senior technical teams; manage subordinate managers and vendors.
• Ensure alignment with organizational policies, mission and values.

Skills

System administration leadership

IT project leadership

Infrastructure domain expertise

Strategic thinking

Networks and security

MS Office proficiency

Executive communication

Organization & prioritization

ITIL/ISO/Six Sigma knowledge

Healthcare IT understanding

ITIL certification

PMP certification

Education

Bachelor's degree in Computer Science, Engineering, or related field

Master's Degree in related discipline

Job description

Location: MetroHealth Old Brooklyn Campus Biweekly Hours: 80.00 Shift: 8a - 5p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Responsible for the strategy, planning, architecture, engineering, implementation, maintenance, and support of company-wide technology infrastructure systems including the health system network, data center and disaster recovery operations, and all unified communications platforms and strategy telecommunications. Serves as the thought leader and expert resource for infrastructure and technology in a complex academic medical center environment with multiple physical sites of service. Provides day to day major IS incident response on a rotating basis with other IS Directors. Leads, mentors, and develops highly skilled technical teams. Manages subordinate managers(s) who manage employee(s) and service vendors. Is responsible for the overall direction, coordination and evaluation of these teams. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Engineering, or related discipline, OR any equivalent combination of education, training, and experience in addition to the experience stated below.
• Five or more years related experience in system administration and leadership, preferably in a similar health system.
• Five or more years of experience participating in and leading information system projects.
• Five or more years of experience in the various technical domains of infrastructure.
• Demonstrated strategic thinking and strategic leadership having taken issues from concept to implementation to optimization
• Deep understanding of networks, business and clinical applications typical to a health care environment, and security standards, Advanced PC knowledge including proficiency in MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Project.
• Excellent interpersonal and executive communication skills.
• Excellent organizational skills in order to meet deadlines and respond to urgent issues and changing priorities.
• Expertise in quality improvement processes such as ITIL foundations, ISO or Six Sigma.

Preferred:

• Master's Degree in one of the foregoing disciplines.
• Understanding of the business of healthcare including clinical operations, physician workflows, reimbursement etc.
• ITIL certification.
• PMP or comparable certification.

Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Dexterity to use computer.