Principal Full-Stack Engineer: AI & Observability Lead

salesforce.com, inc.; San Francisco (CA); On-site; USD 197,000 - 314,000; Full time

Job summary

Salesforce is seeking a PMTS on the GTMA Trust team in San Francisco to own the technical direction for mission-critical production issues across provisioning, billing pipelines, and data reconciliation. You will be the gatekeeper for high-risk changes and architect service health instrumentation.

You will drive multi-quarter fixes, incident response, and AI-native engineering adoption, mentor peers, and present designs to leadership.

Qualifications

• 8+ years of professional software development experience and technical leadership beyond individual contribution.
• Deep knowledge of object oriented programming in Java, JavaScript, C++, C#, Ruby or Python.
• Proven experience designing observability and monitoring strategies at scale.

Responsibilities

• Own and drive resolution of the most complex production issues across provisioning, billing/usage pipelines, and data reconciliation.
• Act as a technical gatekeeper for high-risk production changes and ensure rollback paths when needed.
• Set the service health direction with instrumentation, alerting, dashboards, and leadership-ready reporting.
• Lead multi-quarter structural fixes and build auto-detect-and-fix tooling to reduce manual interventions.
• Act as technical anchor during major incidents and lead cross-team escalations.
• Develop institutional knowledge with runbooks, catalogs, and enablement docs.

Skills

Java

JavaScript

C++

C#

Ruby

Python

Education

Technical degree

Tools

New Relic

Splunk

Grafana

Job description

Salesforce is seeking a PMTS on the GTMA Trust team in San Francisco to own the technical direction for mission-critical production issues across provisioning, billing pipelines, and data reconciliation. You will be the gatekeeper for high-risk changes and architect service health instrumentation.

You will drive multi-quarter fixes, incident response, and AI-native engineering adoption, mentor peers, and present designs to leadership.