Principal Full-Stack Software Engineer (GTMA Trust, PMTS)

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off

Job summary

Salesforce, Inc. is seeking a senior leader to set the technical direction for GTMA Trust, protecting trust across provisioning, billing/usage pipelines, and data reconciliation.

You will act as a gatekeeper for high‑risk production changes and guide system health instrumentation and incident response. You will lead architectural decisions, drive automation, and mentor engineers to scale a live billing/usage platform with strong revenue and customer-trust impact.

Qualifications

• 8+ years of professional software development experience
• Demonstrated technical leadership beyond individual contributions
• Hands‑on proficiency with agentic coding tools across the SDLC
• Strong understanding of web technologies (JavaScript, HTML5, JSON) and at least one language
• Experience designing automated testing strategies and frameworks
• Experience with scalable, self‑healing web applications

Responsibilities

• Set technical direction for protecting trust across provisioning, billing/usage pipelines, and data reconciliation.
• Act as a technical gatekeeper for high‑risk production changes and rollbacks.
• Define service health metrics, instrumentation, and incident reporting for leadership reviews.
• Lead multi‑quarter structural fixes and automation to reduce manual interventions.
• Be the technical anchor during major incidents and cross‑team escalations.

Skills

Software development

Technical leadership

Java

JavaScript

C++

Python

SQL

Agentic tooling

Web technologies

Education

Bachelor’s degree in Computer Science or equivalent

Tools

New Relic

Splunk

Grafana

Job description

• GTMA Trust engineers keep Digital Wallet — the product that lets customers manage, budget, and track usage entitlements across their Salesforce investment — reliable at scale
• This is a follow-the-sun team that doesn’t just monitor and fix; it owns the operational, technical, and data-integrity backbone underneath a live billing/usage platform where mistakes have direct revenue and customer-trust consequences
• As a PMTS, you set the technical direction for how the team protects that trust — architecture, tooling, governance, and the practices that let a small trust org support a much larger surface area
• Own and drive resolution of the most complex, ambiguous, highest-impact production issues — spanning provisioning, billing/usage pipelines, and cross-org data reconciliation (data lake objects, usage/entitlement records tied to tenant billing, mismatches, tenant provisioning, sandbox-vs-prod attributions) — going beyond triage into systemic root cause and org-wide fixes
• Act as a technical gatekeeper and escalation authority for high-risk production changes: knowing when a “point fix” needs a real rollback path instead of repeat manual sign-off
• Set the technical direction for service health: define what “critical signal” means, design instrumentation/alerting/dashboard strategy, and drive Ops Review reporting that leadership and partner teams rely on
• Identify and lead multi-quarter structural fixes — including auto-detect-and-fix tooling that eliminates recurring manual interventions — rather than accumulating one-off patches
• Act as the technical anchor during major incidents and cross-team escalations (including revenue- or deal-critical customer situations), representing GTMA Trust on incident bridges and negotiating shared-issue closure with partner teams like Data360
• Build and maintain the team’s institutional knowledge: root-cause catalogues, runbooks, and enablement docs that let any engineer — not just tenured ones — resolve recurring classes of issues correctly
• Partner at a peer level with product engineering’s senior technical leadership, shaping roadmap and design decisions before they’re finalized
• Be the primary technical voice and SME representing GTMA Trust to Product and partner engineering teams
• Define and evolve the team’s development process, culture, and codebase standards
• Set the bar for the hybrid engineering model — quality and completeness of work, not just velocity
• Mentor and grow engineers in technologies, tools, processes, and career development
• Present designs and strategy to senior internal/external audiences, setting the standard for design review quality
• Define test strategy and automation frameworks that reflect real production risk, not checkbox coverage
• Participate in on-call rotation as an escalation point for the hardest real-time problems
• Lead adoption of AI-native and agentic engineering practices team-wide — owning concrete patterns like AI-assisted root-cause analysis on support requests/alerts before a human engages, building reusable skills/plugins, and reshaping workflows across the SDLC
• Coach the team progress along the AI proficiency journey, coaching orchestration-level use of agentic tools and identifying where automation can safely replace manual toil (e.g. approval triage, root-cause drafting, reconciliation queries)

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Proven experience designing observability and monitoring strategy (e.g., New Relic, Splunk, Grafana) at a system or team level, beyond just consuming dashboards others builtA strong communicator, experienced explaining complex technical concepts and driving alignment across designers, support, other engineers, and leadershipA related technical degree, or equivalent experiencePassion for ensuring the customer has an exceptional experience using our products, and the judgment to prioritize systemic fixes over recurring firefightingValidated understanding of database technologies such as SQL, PL/SQL, and relational database schema design, including at scale (data pipelines, large-scale reconciliation, schema correction)Deep knowledge of object oriented programming and expert-level experience with at least one object oriented programming language (Java, JavaScript, C++, C#, Ruby, Python)8+ years of professional software development experience, with a track record of technical leadership beyond your own individual contributionsDemonstrated, hands‑on proficiency with agentic coding tools (e.g., Claude Code, agent orchestration/agent teams) applied across the SDLC, including planning, validation, and review workflows, with the judgment to know when to trust automation and when human validation is non‑negotiableProven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or AjaxHigh proficiency in at least one high‑level programming language and web framework (NodeJS, Express, Hapi, etc.)Curiosity about systems, and a demonstrated ability to root‑cause deep, ambiguous, cross‑system puzzlesExperience designing automated testing strategy and frameworks (Java, JUnit, JSUnit, Selenium) that other engineers build againstYou are motivated by helping other engineers succeed and grow. You proactively look for ways to remove toil, mentor others, and multiply the team’s impact beyond your own hands‑on workExperience building and operating highly scalable, self‑healing web applications and servicesExperience designing and leading gated, phased production rollouts of automated systems (canary/pilot/full rollout)Bachelor’s degree in Computer Science or equivalent field, or equivalent depth of experienceExperience with Agile software development and test‑driven developmentComfortable operating with significant autonomy and ambiguity, and driving cross‑team consensus without formal authorityTrack record of contributing reusable tools, skills, or plugins that raised the whole team’s (or org’s) baseline capabilityDesire to drive problems to closure, including problems that require convincing other teams to act