Principal Field Technical Service Specialist - NMPH - Remote within USA (Open)

Medtronic plc; Irvine, Northern (CA, KY); Hybrid; USD 101,000 - 151,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life insurance

Tuition assistance/reimbursement

Well-being program

Incentive plans

401(k) with employer match

Paid time off

Paid holidays

Employee Stock Purchase Plan

Job summary

Medtronic is seeking a remote U.S.-based field-based Clinical Research professional to support Neuromodulation and Pelvic Health studies. You will work with physicians and sites to ensure protocol adherence, data quality, and patient care across multiple study sites.

The role requires extensive travel (70–75%), strong clinical/technical background, and experience with device programming and procedural support.

Qualifications

• Bachelor’s degree plus 6+ years of clinical/technical/field service or related experience.
• Experience supporting device-based clinical, technical, procedural, or patient-facing activities.
• Ability to travel 70–75% across the United States.
• Experience in clinical research or regulated medical device environments is preferred.

Responsibilities

• Provide field-based technical, procedural, and clinical support for Neuromodulation and Pelvic Health studies, including implant procedures, device programming, follow-up visits, troubleshooting, and patient support.
• Collaborate with physicians, investigators, and site staff to ensure protocol compliance, enrollment, patient follow-up, and data quality throughout the study lifecycle.
• Serve as a technical resource across Clinical Research, Engineering, Medical Affairs, and field teams to support study execution.
• Support study planning, activation, and site initiation activities with review of plans, workflows, and documentation.
• Deliver education and training to clinicians and staff on device functionality and study requirements.
• Document observations, issues, and feedback; communicate trends and recommendations to stakeholders.
• Mentor field-based colleagues by sharing best practices and workflow knowledge.

Skills

Clinical experience

Technical experience

Field service experience

Travel readiness

Education

Bachelor’s degree or higher

Associate degree

High School Diploma/GED

Job description

Check us out on LinkedIn:

Medtronic Brain Modulation and Pain Interventions

Medtronic Pelvic Health

Journée type

The Neuromodulation and Pelvic Health Clinical Research organization partners with physicians, research sites, and cross-functional teams to advance evidence generation and support the safe and effective use of investigational and commercial therapies. This team provides field-based clinical and technical expertise throughout the clinical study lifecycle, helping sites execute study protocols, optimize device utilization, support patient management, and deliver high-quality study outcomes.

This is a remote U.S.-based role requiring residence within the assigned region. The position supports clinical research activities across multiple study sites and healthcare settings through a combination of in-person and virtual engagement. Travel is expected approximately 70% to 75% of the time, including air and ground travel, with occasional work across multiple U.S. time zones.

Primary Responsibilities

• Provide field-based technical, procedural, and clinical support for Neuromodulation and Pelvic Health clinical studies, including implant procedures, device programming, follow-up visits, troubleshooting, and study-related patient support.
• Partner with physicians, investigators, research coordinators, and site personnel to support protocol compliance, enrollment activities, patient follow-up, and high-quality data collection throughout the study lifecycle.
• Serve as a technical resource across Clinical Research, Engineering, Research and Technology, Medical Affairs, and field teams to support effective clinical study execution.
• Support study planning, activation, and site initiation activities, including review of clinical investigational plans, workflows, training materials, technical documentation, and site support strategies.
• Deliver education and training to physicians, research staff, internal teams, and field personnel on device functionality, therapy delivery, programming, procedural workflows, and study-specific requirements.
• Document field observations, technical issues, study execution challenges, and customer feedback; communicate trends and recommendations to appropriate stakeholders.
• Collaborate with cross-functional partners to identify study risks, remove execution barriers, and improve operational effectiveness across clinical research programs.
• Mentor and provide technical guidance to clinical and field-based colleagues by sharing best practices, workflow knowledge, and study support expertise.

Required Qualifications

• High School Diploma or GED and 10+ years; OR Associate Degree and 8+ years; OR Bachelor’s Degree and 6+ years of clinical, technical, field service, medical device, healthcare, procedural support, or related experience.
• Experience supporting device-based clinical, technical, procedural, or customer-facing activities, including physician education, device programming, troubleshooting, procedural support, or patient support.
• Ability to work effectively in clinical environments while supporting multiple stakeholders and study priorities.
• Ability to travel approximately 70% to 75% of the time, including overnight travel by air and automobile, to support clinical research sites and business needs across the United States.

Preferred Qualifications

• Experience supporting clinical research studies, investigational device studies, feasibility studies, pivotal trials, or post-market clinical programs.
• Experience with Neuromodulation and/or Pelvic Health therapies, including Deep Brain Stimulation, Spinal Cord Stimulation, Targeted Drug Delivery, Sacral Neuromodulation, Tibial Neuromodulation, or related therapy areas.
• Experience providing procedural, operating room, interventional, or implant support, including device programming, follow-up care, and physician workflow support.
• Knowledge of Good Clinical Practice, clinical trial conduct, protocol compliance, study documentation requirements, data quality standards, and regulated medical device environments.
• Experience training, mentoring, coaching, or providing technical leadership to clinical, technical, or field-based professionals.

Pour les diplômes de baccalauréat obtenus en dehors des États-Unis, un diplôme qui satisfait aux exigences de la réglementation 8 C.F.R. § 214.2 (h) (4) (iii) (A) est requis.

Exigences physiques du poste

Les déclarations ci-dessus visent à décrire la nature générale et le niveau du travail effectué par les employés affectés à ce poste, mais elles ne constituent pas une liste exhaustive de toutes les responsabilités et compétences requises pour ce poste. Les exigences physiques décrites dans la section Responsabilités de cette fiche de poste sont représentatives de celles auxquelles un employé doit satisfaire pour remplir correctement les fonctions essentielles du poste. Des ajustements raisonnables peuvent être apportés pour permettre aux personnes en situation de handicap de remplir ces fonctions essentielles. Rôles administratifs : dans l’exercice de ses fonctions, l’employé est régulièrement appelé à se déplacer de façon autonome. Il est également amené à utiliser un ordinateur et à communiquer avec ses pairs et ses collègues. Contactez votre responsable ou votre service RH local pour connaître les conditions de travail et les exigences physiques spécifiques à chaque rôle.

Autorisation de travail et parrainage

Chez Medtronic, nous nous engageons à favoriser un environnement dans lequel les employés peuvent s'épanouir et avoir un impact significatif. Conformément à notre approche de planification de la main-d'œuvre à l'échelle de l'entreprise, le parrainage d'autorisation de travail aux États-Unis (H-1B, TN, J, etc.) est proposé exclusivement pour les postes de niveau Principal et supérieur, où l'expertise spécialisée s'aligne sur les besoins métier à long terme. Les postes en dessous du niveau Principal exigent que les candidats possèdent une autorisation de travail américaine sans restriction au moment de l'embauche et pour la durée de l'emploi. Rejoignez-nous et aidez-nous à accomplir notre mission, à savoir soulager la douleur, rétablir la santé et prolonger la vie, en valorisant votre expérience et votre perspective uniques.

Avantages sociaux et rémunération

Medtronic offre un salaire compétitif et un ensemble d’avantages sociaux flexibles. Le cœur de nos valeurs est animé par un engagement envers nos employés. Nous saluons leurs contributions et partageons avec eux le succès qu’ils ont contribué à créer. Nous offrons un large éventail d’avantages, de ressources et de régimes de rémunération concurrentiels conçus pour vous soutenir à chaque étape de votre carrière et de votre vie personnelle.

Salary ranges for U.S (excl. PR) locations (USD):$100,800.00 - $151,200.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

• Health
• Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

À propos de Medtronic

Nous sommes à la pointe de la technologie mondiale en matière de soins de santé et nous nous attaquons avec audace aux problèmes de santé les plus difficiles auxquels l’humanité est confrontée en recherchant et en trouvant des solutions. Notre mission (soulager la douleur, restaurer la santé et prolonger la vie) rassemble une équipe mondiale de plus de 95 000 personnes passionnées. Nous sommes des ingénieurs dans l’âme et nous mettons en œuvre des idées ambitieuses pour trouver de vraies solutions pour des personnes bien réelles. Du laboratoire de R&D à l’usine, à la salle de conférence, tous nos collaborateurs expérimentent, créent, construisent, améliorent et cherchent des solutions.

Nous disposons des talents, des perspectives les plus diverses et du courage nécessaires pour réaliser des projets extraordinaires. Pour en savoir plus sur nos activités, notre mission et notre engagement pour la diversité, cliquez ici. La politique de Medtronic consiste à assurer l’équité en matière d’emploi (EEO) à toutes les personnes, indépendamment de l’âge, de la couleur de peau, de la nationalité, du statut de citoyenneté, d’un handicap physique ou mental, de la race, de la religion, des croyances, du genre, du sexe, de l’orientation sexuelle, de l’identité et/ou expression de genre, des informations génétiques, de l’état matrimonial, du statut au regard de l’assistance publique, du statut d’ancien combattant ou de toute autre caractéristique protégée par la loi nationale, fédérale ou locale. En outre, Medtronic proposera des aménagements raisonnables aux personnes qualifiées ayant un handicap.