Senior Field Quality Engineer — Root Cause & CAPA Leader

GE Appliances; Decatur (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

GE Appliances in Decatur, AL is seeking a Principal Field Quality Engineer to drive field quality improvements and act as the liaison between customers and manufacturing. You will investigate field failures, lead CAPA activities, and collaborate with Manufacturing, Engineering, Supply Chain and Suppliers to resolve issues quickly while sustaining continuous improvement.

Travel will be required. Ideal candidates have 3–5 years of quality engineering experience, familiarity with ISO 9001/IATF

Qualifications

• Bachelor's degree in Engineering, Manufacturing Engineering, Mechanical, Industrial, Electrical, Quality or related field.
• 3–5 years of quality engineering experience in manufacturing.
• Experience with customer complaint resolution.
• Knowledge of quality management systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Proficiency with Microsoft Office.

Responsibilities

• Investigate customer complaints, warranty claims, and field failures.
• Perform root cause analysis using structured problem-solving methodologies (8D, A3, DMAIC, 5 Why, Fishbone).
• Lead containment activities to minimize customer impact.
• Coordinate corrective and preventive actions across manufacturing, engineering, suppliers, and customer service.
• Analyze field performance, warranty trends, and quality metrics to identify systemic issues.
• Support customer visits and respond to quality-related inquiries.
• Prepare technical reports detailing investigations, findings, and corrective actions.
• Verify effectiveness of implemented corrective actions.
• Travel to customer locations, suppliers, or manufacturing facilities as required.

Skills

Root cause analysis

Statistical process control

Data analysis

CAPA

Quality management systems

MS Office

Presentation skills

Project management

Education

Bachelor's degree in Engineering

Tools

Minitab

ERP systems (SAP, Oracle)

Job description

GE Appliances in Decatur, AL is seeking a Principal Field Quality Engineer to drive field quality improvements and act as the liaison between customers and manufacturing. You will investigate field failures, lead CAPA activities, and collaborate with Manufacturing, Engineering, Supply Chain and Suppliers to resolve issues quickly while sustaining continuous improvement.

Travel will be required. Ideal candidates have 3–5 years of quality engineering experience, familiarity with ISO 9001/IATF