Principal Experience Designer, Customer Resolution

Jobtailor; California (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor seeks a senior UX strategist to establish business and technical strategy for user experience initiatives. You will shape UX direction, influence senior stakeholders, and guide cross-functional teams toward audience-oriented outcomes.

The role requires 10+ years of experience in relevant domains, plus strong knowledge of interaction design and information architecture. A Bachelor’s degree is expected; the position is full-time with potential for impact across fintech, healthcare, or

Qualifications

• 10+ years of relevant experience or an equivalent mix of education and experience.
• Experience in fintech, healthcare, marketplaces, or enterprise domains.
• Familiarity with interaction design and information architecture.
• Ability to lead through influence across cross-functional partners.
• Soft skill: Influencing Decision-Making.
• Soft skill: Problem Solving.

Responsibilities

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level.
• Identify and resolve unique situations of substantial significance in user interface or interaction design.
• Lead the development of user experience strategies that resonate with target audiences.

Skills

Interaction design

Information architecture

Influence decision-making

Problem solving

Education

Bachelor’s degree

Job description

Responsibilities

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision‑making reaching the senior executive level.
• Identify and resolve unique situations of substantial significance in user interface or interaction design.
• Lead the development of user experience strategies that resonate with target audiences.

Qualifications

• 10+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
• Experience in complex domains (e.g., fintech, healthcare, marketplaces, enterprise).
• Experience in constraint‑heavy spaces.
• Familiarity with interaction design and information architecture.
• Ability to lead through influence across cross‑functional partners.
• Soft skill: Influencing Decision‑Making.
• Soft skill: Problem Solving.