Experience Design Vice President - Card

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is looking for an Experience Design Vice President to shape the future of user experience across its products and services in New York. This role demands expertise in strategic design initiatives that balance business needs and user insights, ensuring offerings are visually appealing and accessible.

The ideal candidate will possess over 5 years of experience in user experience design, with a solid understanding of inclusive design principles and a passion for mentoring. Responsibilities include leading design strategies, managing cross-functional collaboration, and optimizing user experiences across various platforms.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys.
• Experience in inclusive design and adherence to accessibility guidelines.

Responsibilities

• Develop and execute design/research strategies for complex projects.
• Diagram service flows and design wireframes for key touchpoints.
• Role-model inclusive design practices while mentoring junior designers.

Skills

User experience design

Inclusive design

Accessibility guidelines

Collaborative skills

Visual storytelling

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience