Experience Design Executive Director

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Design Executive Director in Banking Payments to lead a team of designers shaping user journeys across digital channels.

You will set UX strategy, mentor a diverse group, and drive inclusive design while collaborating with product, technology, data, and operations to deliver scalable, compliant design solutions for complex financial services.

Qualifications

• 7+ years in UX design with focus on interaction design and IA.
• Proven leadership of diverse experience design teams.
• Experience with inclusive design and accessibility guidelines.

Responsibilities

• Develop and implement UX strategies aligned with business goals.
• Mentor and lead a team of experience designers.
• Stay current with industry trends and emerging technologies.
• Design methods using insights from KPIs and data to improve UX.
• Lead experience strategy across digital banking and payments journeys.
• Collaborate with Product, Tech, Data, Legal, and Operations.

Skills

User experience design

Interaction design

Information architecture

Visual design

Storyboarding

Data fluency

Leadership

Inclusive design

Accessibility standards

Stakeholder management

Job description

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director in Banking Payments, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your experience in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
• Lead experience strategy for complex banking and payments journeys across digital channels.
• Partner with Product, Technology, Data, Legal, and Operations to deliver scalable, compliant design solutions.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration, and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
• Experience designing complex financial services, payments, treasury, or enterprise platform experiences.

Preferred qualifications, capabilities, and skills

• Familiarity with design systems, service design, and journey orchestration across complex ecosystems.
• Experience leading design for regulated, data-rich, or operationally complex products.
• Strong executive storytelling skills, including framing design strategy, tradeoffs, and measurable outcomes.
• Experience integrating research, analytics, and experimentation into product and design decision-making.