Principal Data Center Operator & Process Engineer

Oracle; United States; On-site; USD 91,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Paid holidays

Paid sick leave

Parental leave

Employee Stock Purchase Plan

Volunteer programs

Job summary

Oracle Data Center Management & Operations seeks a Principal Data Center Operator to handle a wide range of support, escalation, and documentation tasks across global data centers. You will translate complex technical concepts into clear, scalable procedures and drive operational excellence with runbooks, standards, and knowledge artifacts.

The role combines hands-on technical expertise with exceptional writing and process engineering capabilities, supporting incident response, RCA-driven

Qualifications

• Experience in data center operations, technical support, and/or engineering.
• Working knowledge of power, cooling, structured cabling, and connectivity.
• Basic understanding of network architecture and common protocols.
• Knowledge of OCI and cloud computing concepts.
• Experience supporting enterprise customers with a strong customer-outcome mindset.
• Ability to diagnose issues, identify root cause, and deliver durable fixes.
• Hands-on experience with enterprise server, storage, and networking technologies.
• Server administration experience, especially Linux/Unix.
• Demonstrated experience creating technical documentation, operational procedures, runbooks, knowledge articles, and engineering standards for technical audiences.
• Proven ability to transform complex technical concepts and operational activities into clear, concise, and actionable documentation.
• Experience analyzing, designing, documenting, and improving operational processes in a technical or engineering environment.
• Strong process engineering mindset with the ability to identify inefficiencies, develop scalable solutions, and drive operational standardization.
• Excellent written and verbal communication skills with exceptional attention to detail and documentation quality.
• Experience developing operational documentation programs, knowledge management systems, or documentation governance frameworks.
• Experience applying Lean, Six Sigma, or other continuous improvement methodologies to operational process design and optimization.
• Experience leading cross-functional process improvement initiatives in data center, cloud, infrastructure, or technology operations environments.

Responsibilities

• Serve as a technical author and process engineer for Data Center Management & Operations, creating and maintaining operational procedures, standards, runbooks, knowledge articles, and engineering documentation.
• Translate complex technical concepts, troubleshooting activities, and operational practices into clear, actionable documentation for global audiences.
• Analyze existing workflows and operational practices to identify documentation gaps, process inefficiencies, and opportunities for standardization.
• Design, document, and implement new operational processes that improve consistency, scalability, efficiency, and operational readiness.
• Partner with technicians, engineers, program managers, and SMEs to capture institutional knowledge and convert it into sustainable operational procedures.
• Establish documentation standards, governance, and review processes to ensure accuracy, quality, consistency, and long-term maintainability.
• Drive continuous improvement initiatives by leveraging operational data, incident trends, lessons learned, and stakeholder feedback to refine procedures and workflows.
• Lead documentation efforts resulting from incident response, RCAs, region expansions, infrastructure deployments, and operational changes.
• Apply ITSM disciplines; ITIL experience preferred.
• Support new region builds and expansions (remote and onsite) to meet quality and schedule goals.
• Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs.
• Partner cross-functionally to uphold safety, readiness, and operational excellence during builds.
• Oversee installations, repairs, inventory, and logistics.
• Guide replacements/upgrades and support site improvements through implementation.
• Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency.
• Provide support for complex escalations.
• Evaluate operational processes, workflows, and support models to identify opportunities for simplification, automation, standardization, and risk reduction.
• Develop measurable improvements to operational procedures and track outcomes through defined success metrics.
• Drive adoption of new processes through documentation, training, stakeholder engagement, and operational change management.
• Champion a culture of continuous improvement by promoting knowledge sharing, operational excellence, and process discipline across Data Center Management & Operations.

Skills

Data center operations experience

Cloud/OCI concepts

Network concepts basics

Server administration (Linux/Unix)

Technical writing / documentation

Incident response / problem solving

Cross-functional collaboration / comms

Process engineering mindset

Lean/Six Sigma or CI methodologies

ITIL familiarity

Education

Bachelor's Degree in Computer Science / Engineering / IT

Master's Degree in Computer Science / Engineering / IT

Doctorate in Computer Science / Engineering / IT

Tools

OCI/Cloud concepts tools

Job description

Oracle Data Center Management & Operations seeks a Principal Data Center Operator to handle a wide range of support, escalation, and documentation tasks across global data centers. You will translate complex technical concepts into clear, scalable procedures and drive operational excellence with runbooks, standards, and knowledge artifacts.

The role combines hands-on technical expertise with exceptional writing and process engineering capabilities, supporting incident response, RCA-driven