Principal Customer Success Leader – Remote

Yubico; Washington (District of Columbia); Hybrid; USD 180,000 - 195,000; Full time

Benefits offered by this job

Health coverage

401K with match

Wellness stipend

Professional development stipend

Generous time off

Paid parental leave

Commuter benefits

Values-driven culture

Job summary

Yubico is seeking a Principal Customer Success Manager to join our Sales organization. You will manage enterprise accounts, ensuring customer success and driving renewal and growth across business lines.

You will engage with C-level executives, program leaders, and technical teams to deliver strategic guidance, coordinate cross-functional resources, and advocate for customer value throughout the YubiKey journey.

Qualifications

• Ten (10) years’ or more experience in Customer Success Management.
• Ten (10) years’ experience in information technology.
• Five (5) with years’ experience in security.
• Experience managing relationships with large, complex, multi-geographical enterprises with a technical enterprise product.
• Demonstrable track record of working and leading within an internal matrix account team with Sales, Solutions engineers, and Professional Services.
• Exceptional presentation, communication, and project management skills with C-level executives.

Responsibilities

• Enable roll-out of YubiKeys to customer employees with project plans and communications.
• Serve as trusted advisor to C-level executives and technical teams.
• Act as primary liaison for customer roll-out, adoption, and challenges.
• Maintain ongoing cadence of communications throughout the journey.
• Collaborate with Sales and Solutions Engineers to identify revenue expansions.
• Own marquee accounts and drive retention, renewals, and growth.
• Lead cross-functional forums and translate insights into product/GTM strategies.
• Design scalable CSM frameworks and playbooks.

Skills

Customer Success

Enterprise accounts

Executive communication

CRM tools

Cross-functional collaboration

Problem solving

Relationship management

Strategic guidance

Tools

Salesforce

Gainsight

ChurnZero

Job description

Yubico is seeking a Principal Customer Success Manager to join our Sales organization. You will manage enterprise accounts, ensuring customer success and driving renewal and growth across business lines.

You will engage with C-level executives, program leaders, and technical teams to deliver strategic guidance, coordinate cross-functional resources, and advocate for customer value throughout the YubiKey journey.