Principal Customer Reliability Engineer – SaaS & Cloud Ops
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Benefits offered by this job
Job summary
Accela is seeking a Principal Customer Reliability Engineer to serve as a key technical liaison for its cloud platform. This role involves collaborating with various teams to ensure successful SaaS implementations, improve operational resilience, and drive customer satisfaction.
The ideal candidate will have over 8 years of experience in relevant roles, including working knowledge of Microsoft Azure and Kubernetes. They will be responsible for overseeing customer engagements and leading technical initiatives related to SaaS operations.
Qualifications
- Over 8 years of experience in customer-facing roles, particularly in SaaS.
- Proficiency in operating and supporting SaaS platforms on Microsoft Azure.
- Hands-on experience with observability and monitoring tools.
Responsibilities
- Act as the technical liaison between customers and Accela's SaaS Operations.
- Lead technical engagements and ensure customer success with SaaS implementations.
- Collaborate with teams to improve operational processes and customer onboarding.
Skills
Education
Tools
Job description
Accela is seeking a Principal Customer Reliability Engineer to serve as a key technical liaison for its cloud platform. This role involves collaborating with various teams to ensure successful SaaS implementations, improve operational resilience, and drive customer satisfaction.
The ideal candidate will have over 8 years of experience in relevant roles, including working knowledge of Microsoft Azure and Kubernetes. They will be responsible for overseeing customer engagements and leading technical initiatives related to SaaS operations.
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