Site Reliability Engineer 2

jobr.pro; United States; Remote; USD 125,000 - 145,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental, and vision plans

401(k) retirement plan with company match

Job summary

Accela is seeking a Site Reliability Engineer 2 to enhance the performance, security, and scalability of its Civic Platform. You will work with various teams to ensure operational excellence and develop automation for improved reliability.

The role offers an annual base salary range of $125,000–$145,000 along with a generous benefits package, including flexible time off and healthcare plans. Accela values diversity and is an Equal Opportunity Employer.

Qualifications

• 4+ years of experience in Site Reliability Engineering or related discipline.
• Experience supporting cloud-based SaaS environments, preferably in Microsoft Azure.
• Working knowledge of scripting automation using Python, Bash, or similar.

Responsibilities

• Contribute to the operation and maintenance of cloud environments.
• Monitor platform health and performance using observability tools.
• Participate in incident response activities, troubleshooting production issues.

Skills

Site Reliability Engineering

Cloud Operations

DevOps

Python

Kubernetes

Git

Automation

Monitoring

Education

4+ years of relevant experience

Tools

Terraform

Ansible

GitHub

Job description

About the Role

As a Site Reliability Engineer 2, you will help operate and improve Accela's Civic Platform, ensuring high availability, performance, security, and scalability across our SaaS offerings. Working closely with Cloud Engineering, DevOps, Database Engineering, Security, and Development teams, you will support the reliability and operational excellence of our production environments through automation, observability, incident response, and continuous improvement initiatives.

This role is ideal for an engineer who enjoys solving complex technical challenges, improving system reliability, and building automation that enhances operational efficiency and customer experience.

Specific Responsibilities

• Contribute to the operation, maintenance, and continuous improvement of Accela's production cloud environments.
• Support platform modernization initiatives, including containerization, cloud‑native technologies, and automation efforts.
• Monitor platform health, availability, performance, and capacity using modern observability and monitoring tools.
• Participate in incident response activities, troubleshooting production issues and contributing to Root Cause Analysis efforts.
• Develop and maintain automation, tooling, and scripts that improve reliability, scalability, deployment efficiency, and operational effectiveness.
• Support the implementation and monitoring of service level objectives (SLOs), service level agreements (SLAs), and operational metrics.
• Partner with Development, DevOps, Database Engineering, and Security teams to identify and resolve reliability, performance, and scalability challenges.
• Assist with platform deployments, operational readiness reviews, and change management activities.
• Contribute to observability initiatives through monitoring, logging, metrics collection, and distributed tracing.
• Support compliance‑related operational activities associated with SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI‑DSS environments.
• Participate in post‑incident reviews and contribute to corrective and preventive actions that improve platform stability.

Required Qualifications

• 4+ years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a related technical discipline.
• Experience supporting cloud‑based SaaS environments, preferably within Microsoft Azure.
• Experience with Kubernetes and containerized application environments.
• Working knowledge of scripting and automation using Python, PowerShell, Bash, or similar languages.
• Experience troubleshooting distributed systems across application, infrastructure, networking, and operating system layers.
• Familiarity with monitoring, logging, metrics, and observability platforms.
• Strong analytical and problem‑solving skills with a structured approach to troubleshooting and Root Cause Analysis.
• Experience working within Incident, Problem, and Change Management processes.
• Strong written and verbal communication skills and the ability to work effectively with cross‑functional teams.
• Experience using Git and GitHub‑based workflows.

Desired Qualifications

• Experience with Infrastructure‑as‑Code tools such as Terraform.
• Experience with configuration management tools such as Ansible.
• Experience supporting SaaS platforms operating under compliance frameworks such as SOC 2, HIPAA, FedRAMP, StateRAMP, or PCI‑DSS.
• Experience with GitOps deployment methodologies, including Argo CD or Flux.
• Familiarity with OpenTelemetry and modern observability practices.
• Exposure to cloud cost optimization and FinOps concepts.
• Linux systems administration experience.
• Experience using AI‑assisted engineering tools such as GitHub Copilot, Claude Code, or similar technologies.

Travel

• Up to 10% travel for team meetings, training, and business needs.

Compensation and Well‑Being

The annual base salary range for this full‑time position is $125,000‑$145,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well‑being benefits.

Equal Opportunity Employer / Affinitative Action Employer

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.