Principal Cloud Architect: Amazon Connect Migration Lead

Raval West; Sacramento (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Raval West is seeking a Principal Cloud Architect to lead the migration of a public-sector contact center from Salesforce Open CTI to Amazon Connect Agent Workspace. You will architect the unified desktop experience for agents and supervisors and define how each program moves without interrupting live operations.

You will drive design reviews, establish AWS standards, and oversee pilot deployments, production cutovers, and a smooth handoff to operations.

Qualifications

• 10+ years designing enterprise technology solutions with proven cloud expertise.
• Hands-on experience building and migrating production Amazon Connect environments.
• Strong knowledge of API Gateway, IAM, CloudWatch, and GitHub-based CI/CD.

Responsibilities

• Assess existing contact flows, queues, routing profiles, and Lambda integrations to plan the migration.
• Design the target Agent Workspace and embedded apps for agents and supervisors.
• Set AWS environment standards and CI/CD pipelines, including monitoring and rollback practices.
• Lead migration waves, pilot deployments, production cutovers, and handoffs to operations.

Skills

AWS architecture

Amazon Connect

Lambda integrations

CI/CD

Public sector

Tools

GitHub Actions

API Gateway

IAM

CloudWatch

Job description

Raval West is seeking a Principal Cloud Architect to lead the migration of a public-sector contact center from Salesforce Open CTI to Amazon Connect Agent Workspace. You will architect the unified desktop experience for agents and supervisors and define how each program moves without interrupting live operations.

You will drive design reviews, establish AWS standards, and oversee pilot deployments, production cutovers, and a smooth handoff to operations.