Amazon Connect Developer

Raval West; Sacramento (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Raval West is seeking a Senior Full Stack Engineer to migrate a public-sector contact center from Salesforce Open CTI to Amazon Connect Agent Workspace. You will own features end to end—from Lambda data retrieval to the agent-facing screen and tests that verify the workflow.

Requirements include 7+ years in software engineering with 4+ years AWS development, hands-on Amazon Connect flows, Lambda integration, and React experience. Salesforce Open CTI migration is a plus.

Qualifications

• 7+ years in software engineering, including 4+ years of hands-on AWS development.
• Hands-on experience building Amazon Connect contact flows, integrating them with Lambda, and developing or extending contact center agent desktop applications.
• Direct Amazon Connect Agent Workspace development, React, and Salesforce Open CTI migration experience are preferred.

Responsibilities

• Build REST APIs and Lambda integrations for Amazon Connect contact flows. Handle authentication, request validation, timeouts, and errors when calling backend systems.

Skills

AWS development

REST APIs

Lambda

React

Salesforce CTI

Tools

Amazon Connect

Salesforce Open CTI

React

Lambda

Job description

We are seeking a Senior Full Stack Engineer to help migrate a public-sector contact center from Salesforce Open CTI to Amazon Connect Agent Workspace. You’ll own features end to end, from the Lambda function that retrieves caller information to the screen that displays it for the agent and the automated tests that verify the workflow.

Responsibilities

• Build REST APIs and Lambda integrations for Amazon Connect contact flows. Handle authentication, request validation, timeouts, and errors when calling backend systems.

Qualifications

• 7+ years in software engineering, including 4+ years of hands-on AWS development.
• Hands-on experience building Amazon Connect contact flows, integrating them with Lambda, and developing or extending contact center agent desktop applications.
• Direct Amazon Connect Agent Workspace development, React, and Salesforce Open CTI migration experience are preferred.