REGIONAL DISPATCHER II APPRENTICE

City of Worcester; Worcester (MA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

City of Worcester seeks a Regional Dispatcher II Apprentice for the Emergency Communications Department. You will learn to receive and transmit information via CAD, dispatch police, fire, and EMS, and ensure rapid, accurate responses. Training and certifications are provided upon hire.

Bilingual applicants are encouraged to apply; typical duties include handling calls, prioritizing responses, and coordinating units while maintaining confidentiality and professionalism.

Qualifications

• Ability to learn and understand Department policy, procedures, and equipment.
• Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communications skills
• Strong organizational skills and flexibility; detail oriented with a high degree of accuracy
• Ability to maintain professionalism and confidentiality
• Ability to complete projects with limited supervision
• Ability to work independently and as part of a team
• Ability to establish and maintain professional relationships with diverse populations
• Ability to pass State 911 and APCO Certification
• Regular onsite attendance is required
• Ability to pass a CORI to become CJIS Certified

Responsibilities

• Operate a computer-aided-dispatch (CAD) system
• Answer emergency and non-emergency telephone calls promptly and courteously
• Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call
• Select and dispatch the most appropriate emergency response unit(s) in accordance with established policies
• Monitor safety of field personnel and dispatches assistance as required
• Perform other related duties as assigned by supervisor

Skills

CAD system

Verbal communication

Written communication

Attention to detail

Teamwork

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

$28.61 hourly, $29.64 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts

REGIONAL DISPATCHER II APPRENTICE
EMERGENCY COMMUNICATIONS
CITY OF WORCESTER

Description

The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher II Apprentice in the Department of Emergency Communications. Under the direction of the Senior Regional Dispatcher, the position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from a state-of the art emergency Communications Center. All the required training and necessary certifications for this position will be provided upon hire.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Operate a computer-aided-dispatch (CAD) system
• Answer emergency and non-emergency telephone calls promptly and courteously
• Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call
• Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
• Monitor safety of field personnel and dispatches assistance as required
• Special projects as assigned by supervisor and perform other related duties

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to learn and understand Department policy, procedures, and equipment
• Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communications skills
• Strong organizational skills and flexibility; detail oriented with a high degree of accuracy
• Ability to maintain professionalism and confidentiality
• Ability to complete projects with limited supervision
• Ability to work independently and as part of a team
• Ability to establish and maintain professional relationships with diverse and vulnerable populations
• Ability to pass State 911 and APCO Certification
• Regular onsite attendance is required
• Ability to pass a CORI to become CJIS Certified

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Pass the CritiCall pre-employment testing module
• Ability to work rotating shifts including nights, weekends, holidays. Overtime required

PREFERRED QUALIFICATIONS:

• APCO Public Safety Telecommunicator and State 911 Dispatch certification
• One (1) year of experience providing dispatching services
• One (1) year of experience providing customer service in an office environment
• One (1) year of experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds

SALARY RANGE:

$28.61 hourly, $29.64 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts, full-time, with an excellent benefits package.

OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 9, 2026, will receive preference. Preference is given to Worcester residents.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, [e-mail] .