Principal - Architecture

LTM; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical Plan Coverage

Disability Coverage

401(k) Plan with company match

Life Insurance

Paid vacation and holidays

Job summary

LTIMindtree in the United States seeks a ServiceNow Platform Architect to lead solution design reviews and guide platform roadmaps for customers across the Santa Clara region.

You will advise on data architecture, integration strategies, AI capabilities including Now Assist and AI Agents, and deliver accelerators to support platform adoption and strategic outcomes.

Qualifications

• Must hold ServiceNow certifications including SAs, CAD, and Implementation Specialists.
• Experience guiding platform roadmaps and architecture reviews across complex environments.
• Expertise in data architecture, integration strategies, and platform health governance.
• Familiarity with Now Assist and AI Agents adoption within enterprise platforms.

Responsibilities

• Lead solution design reviews for customer and partner work.
• Guide platform roadmap sequencing and workflow adoption.
• Advise on data architecture, data model alignment, and integration strategy.
• Deliver accelerators from the architecture accelerator catalog.
• Establish and govern platform health practices (maintainability, security, upgradeability).
• Identify and mitigate architectural and platform risks; manage technical debt.

Skills

Solution design

Governance

Platform roadmap

AI capabilities

Education

Certified System Administrator

Certified Application Developer

Certified Implementation Specialist (Workflow)

Certified Implementation Specialist (Data Foundations)

Certified Advanced Architecture

Certified Technical Architect

Tools

ServiceNow

Now Platform

AI Assist / AI Agents

Architecture reviews

Job description

Role DescriptionJob Title: ServiceNow Platform Architect

Role DescriptionJob Title: ServiceNow Platform Architect Architecture Advisory Conducting solution design reviews on customer and partner work Guiding customers in defining their platform roadmap and sequencing workflow adoption Activities Advising on data architecture integration strategy and platform data model alignment Advising on AI capabilities including Now Assist and AI Agents adoption Delivering accelerators from the architecture accelerator catalog in support of the customers platform strategy and adoption goals Demonstrates consistent ethical discipline in AI use across all PA work Maintains clear boundaries about what AI output goes to customers versus what requires human review Platform Health Leading technical governance discussions and establishing governance frameworks Advising customers in establishing technical governance practices that prevent health degradation over time Interpreting platform health outputs across maintainability performance security upgradeability and user experience Developing and tracking prioritized remediation plans Advising customers on identifying and tracking technical debt and driving remediation planning Risk Management Proactively identifying and tracking risks across architectural technical and platform health dimensions Assessing the potential impact of identified risks on the customers platform strategy and value realization Advising customers on mitigation strategies and ensuring risks are actively managed before they surface as incidents Customer Engagement Building and maintaining relationships across the customer stakeholder map Facilitating working sessions architectural reviews and executive conversations Maintaining the Customer Impact Plan as a forwardlooking platform narrative Demonstrating platform capabilities in personal or demo instances when needed Internal Alignment Collaboration Coordinating with Impact Squad members to maintain a consistent customer message Escalating complex architectural decisions to peers or overlay resources Leveraging Access to Expertise and other Impact entitlements to bring the right guidance to customers Contributing knowledge and frameworks to the broader PA community Category Certification Expectation Certified System Administrator Required Certified Application Developer Required Certified Implementation Specialist workflow Required 1 minimum 2 expected covering primary and secondary workflow areas Certified Implementation Specials Data Foundations ArchX Advanced Architecture Required Certified Technical Architect Expected Should be in active pursuit

Other DetailsNow Assist Essentials Certification Required Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.