Principal Analyst I, Digital Banking & Metrics

Western Alliance Bank; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Western Alliance Bank in Columbus, OH seeks a Principal Analyst I in Digital Banking to lead analyses of current processes, identify constraints, and propose options to improve outcomes, with stakeholder alignment across business units. Responsibilities include documenting current state processes, developing acceptance criteria, configuring applications, and monitoring KPIs; travel may be required.

You will collaborate with enterprise SMEs and manage data integrity and security throughout

Qualifications

• 8+ years of related experience.
• Bachelor's degree in related field required.
• Leadership experience preferred.
• Advanced knowledge of financial services or banking.
• Experience implementing and migrating third-party digital banking solutions.
• Knowledge of regulatory compliance obligations and industry standards.

Responsibilities

• Act as SME for digital banking systems and guide solution design.
• Translate business needs into detailed system requirements and acceptance criteria.
• Maintain documentation for digital banking apps for business and tech teams.
• Develop data mapping strategies for system migration initiatives.
• Implement application configuration changes per SDLC and Change Management.
• Coordinate with IT teams, vendors, and partners to deliver digital banking solutions.
• Monitor performance KPIs such as app ratings, transactions, and feature adoption.
• Collaborate using Azure DevOps and Confluence for workstreams.
• Maintain data integrity, security, and privacy across platforms.
• Continuously improve solution delivery practices and tools.

Skills

Strategic analysis

Process improvement

Stakeholder engagement

Root cause analysis

SDLC knowledge

Agile methodologies

Data mapping

Regulatory compliance

WCAG knowledge

Effective communication

Travel readiness

Education

Bachelor's degree in related field

Tools

Azure DevOps (ADO)

Confluence

Job description

Western Alliance Bank in Columbus, OH seeks a Principal Analyst I in Digital Banking to lead analyses of current processes, identify constraints, and propose options to improve outcomes, with stakeholder alignment across business units. Responsibilities include documenting current state processes, developing acceptance criteria, configuring applications, and monitoring KPIs; travel may be required.

You will collaborate with enterprise SMEs and manage data integrity and security throughout